Customer Experience Sales Specialist

7-Eleven Inc.; Brookville (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

7-Eleven is seeking a retail associate to provide prompt, courteous customer service by discovering guests’ needs and ringing up sales accurately.

You will maintain store cleanliness, safeguard cash and merchandise, follow loss prevention and safety procedures, and assist with inventory, pricing, and promotions.

This role requires punctuality, a professional appearance, and willingness to perform any other duties as assigned.

Responsibilities

• Provides prompt, courteous customer service by discovering guests’ needs.
• Rings up all sales on the cash register, or point-of-sale equipment properly and accurately. Using suggestive selling techniques.
• Maintains ethical integrity, and honesty while handling money, checks, and other types of payment received for products sold.
• Follows policies and procedures established to prevent loss or cash and merchandise due to actions by employees, vendors, and customers.
• Safeguards cash and merchandise; follow company robbery prevention and reaction procedures as provided in the Emergency Response and Reporting Procedures and Policy Manual.
• Performs duties necessary to maintain internal and external store cleanliness; in addition to basic upkeep so that floors, windows, restrooms, food preparation areas, shelves, and counters stay clean and presentable at all times.
• Reacts and reports to customer complaints tactfully and promptly.
• Follows company policy and procedure and all laws governing restricted beverage and tobacco sales.
• Performs service transactions in accordance with company policy such as lottery sales and redemption; vendor coupon redemptions; company-approved credit cards, and etc.
• Adheres to company policies when related to safety and security. Looking for and eliminating safety hazards; reporting unsafe acts or conditions to management.
• Prepares required accident/incident reports; immediately reporting such activities to the Facility Manager.
• Maintains gas island cleanliness, safety, and stock levels (oil spills, windshield fluid, pumps, and etc.)
• Complies with all food safety behaviors including: proper handling procedures, temperature requirements, and established sanitary standards.
• Receives products from vendors, following correct procedures. Assist management in vendor check-in.
• Maintains merchandise including: proper rotation, storage, stocking, and pricing promptly/accurately.
• Assists in maintaining proper inventory levels and audits.
• Maintains knowledge of all product offerings and promotions.
• Completes all required paperwork accurately (vendor invoices, job assignment sheets, etc.)
• Maintains a professional appearance in accordance with the company uniform and personal appearance policy.
• Performs other duties as assigned.
• Reports to work on time and when scheduled.

Job description

7-Eleven is seeking a retail associate to provide prompt, courteous customer service by discovering guests’ needs and ringing up sales accurately.

You will maintain store cleanliness, safeguard cash and merchandise, follow loss prevention and safety procedures, and assist with inventory, pricing, and promotions.

This role requires punctuality, a professional appearance, and willingness to perform any other duties as assigned.