Customer-Experience Retail Associate | Flexible Schedule

The TJX Companies, Inc.; Towson (MD); On-site; USD 21,008 - 21,697; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Job summary

HomeGoods in Towson, MD is hiring a Store Associate to deliver a highly satisfied customer experience by engaging with shoppers and maintaining a clean, organized store environment.

You will support operational standards, participate in promotions, and assist in loss prevention while handling transactions, restocking, and merchandising tasks. This role emphasizes teamwork, flexibility, and a proactive attitude in a fast-paced retail setting.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Excellent customer service skills

Flexible schedule

Strong communication and organization

Multi-tasking

Adaptable to changes

Ability to lift heavy objects

Retail experience preferred

Job description

HomeGoods in Towson, MD is hiring a Store Associate to deliver a highly satisfied customer experience by engaging with shoppers and maintaining a clean, organized store environment.

You will support operational standards, participate in promotions, and assist in loss prevention while handling transactions, restocking, and merchandising tasks. This role emphasizes teamwork, flexibility, and a proactive attitude in a fast-paced retail setting.