Customer Experience Retail Associate

The TJX Companies, Inc.; Shirley (NY); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Associate discount

Health plan

401(k) contributions

Paid time off

Cell phone & discounts

Job summary

Marshalls in Shirley, NY is seeking a store associate to deliver a highly satisfying customer experience in a fast-paced retail setting. You will engage with customers, process transactions, promote rewards programs, and keep the store clean and organized.

This role may be cross-trained across departments to support business needs. We value teamwork, flexibility, strong communication, and the ability to adapt to changing priorities.

Qualifications

• Excellent customer service skills
• Able to work a flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Multitasking

Adaptability

Physical ability

Teamwork

Retail experience

Job description

Marshalls in Shirley, NY is seeking a store associate to deliver a highly satisfying customer experience in a fast-paced retail setting. You will engage with customers, process transactions, promote rewards programs, and keep the store clean and organized.

This role may be cross-trained across departments to support business needs. We value teamwork, flexibility, strong communication, and the ability to adapt to changing priorities.