Customer Experience Representative - Syracuse Airport - Full Time

Enterprise Mobility; United States; On-site; USD 1,000; Full time

Job summary

A leading company in the automotive rental industry is seeking Customer Experience Representatives at Syracuse Airport. This role involves providing excellent customer service, facilitating the rental process, and ensuring a positive experience for all customers. The position offers a competitive hourly wage and a comprehensive benefits package, including health and retirement plans.

Benefits

Paid time off

Employee discount

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Qualifications

• Minimum 2 years of customer service or sales experience required.

Responsibilities

• Meet and greet customers in a professional manner.
• Provide superior customer service and assist with rental terms.
• Answer incoming calls for reservations and general questions.

Skills

Customer Service

Communication

Education

High School Diploma or G.E.D.

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand ofEnterprise Mobility has an exciting opportunities for Customer Experience Representatives (CXR). This Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $18.50 / hour and is located at the Syracuse Airport - 1000 Col Eileen Collins Blvd, Syracuse, NY 13212.

We offer:

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedules Available:

• Monday: OFF
• Tuesday: OFF
• Wednesday: 9:00am to 6:00pm
• Thursday: 9:00am to 6:00pm
• Friday: 9:00am to 6:00pm
• Saturday: 9:00am to 6:00pm
• Sunday: 9:00am to 6:00pm

Or

• Monday: 10:00am to 7:00pm
• Tuesday: 10:00am to 7:00pm
• Wednesday: 10:00am to 7:00pm
• Thursday: OFF
• Friday: OFF
• Saturday: 10:00am to 7:00pm
• Sunday: 10:00am to 7:00pm

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.