Customer Experience Representative - Rochester Airport

Enterprise Holdings; Rochester (MN); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading automotive rental company is seeking a Customer Experience Representative for their Rochester location. This role involves providing exceptional service to customers, facilitating the vehicle rental process, and ensuring a positive experience at all times. Candidates should have a high school diploma and prior customer service experience, with a starting pay of $20 per hour and a part-time schedule including weekends.

Benefits

Paid time off

Employee discount

Training and development

Qualifications

• At least 18 years of age.
• 1 year of customer service or sales experience.
• Valid driver's license without significant violations.

Responsibilities

• Meet and greet customers in a professional manner.
• Provide efficient customer service regarding rental terms and vehicle features.
• Assist with rental process and ensure customer satisfaction.

Skills

Customer Service

Sales Techniques

Communication

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $20 / hour and is located at the Rochester Airport - 7701 Helgerson Drive SW, Rochester, MN 55902.

We offer:

• Paid time off
• Employee discount
• Training and development

We have the following Part Time Schedule:

• Monday: 9:00am to 6:00pm
• Tuesday: OFF
• Wednesday: OFF
• Thursday: OFF
• Friday: OFF
• Saturday: 8:30am to 6:00pm
• Sunday: 8:30am to 6:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.
• High School Diploma or G.E.D. required.
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record within the past 3 years and no drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.