Customer Experience Representative (Repair)

Comcast - Central PA; Denver (CO); On-site; USD 35,000 - 45,000; Full time

Job summary

Comcast - Central PA is seeking a Customer Experience Representative in Denver, Colorado. This full-time role focuses on providing exceptional customer support and resolving issues for XFINITY customers.

The ideal candidate will have a High School diploma, possess strong customer service skills, and be able to multitask in a fast-paced environment. If you're ready to contribute to customer happiness, we want to hear from you!

Qualifications

• 1-2 years of related experience in customer service.
• Ability to work overtime and weekends.
• Fluency in another language for certain locations.

Responsibilities

• Handle technical questions about products and equipment.
• Address billing issues and promote new products.
• Provide exceptional customer support in a team setting.

Skills

Customer service skills

Empathy

Multitasking

Technical troubleshooting

Negotiation skills

Education

High School diploma or equivalent

Job description

Customer Experience Representative (Repair)

Full-time

As we shape the future of media and technology, our 136,000 employees strive to earn the respect and trust of our customers, our shareholders and members of the communities we serve.

Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses.

BE THE VOICE OF AWESOME.

More Than a Call Center. The Front Line to Customer Happiness.

When XFINITY customers call with a problem, it's up to you to help set things right. Which means you'll need to be equal parts empathizer, negotiator, troubleshooter and techie – a think‑on‑your‑feet multi‑tasker who's able to turn any situation around – and close the call with a smile.

XFINITY'S Customer Service Account Executives are the all‑around front line customer resource, handling everything from technical questions about our products and equipment, addressing billing issues, promoting and selling new products and services (including XFINITY HOME), and generally doing whatever it takes to help our customers feel well taken care of and happy.

To succeed, you'll need sound judgment, strong tact and diplomacy, and the talent to think “off‑script” to deliver the best solution in a timely, efficient manner. A high school diploma or the equivalent is required, along with the flexibility to work overtime and weekends. Fluent in another language? Certain locations offer amazing bilingual opportunities.

If you're ready to be the Voice of Awesome and you'd welcome the challenge of providing exceptional support in a supportive, team setting, we'd like to hear from you.

• High School diploma or equivalent
• Generally requires 1‑2 years of related experience