Customer Experience Representative - ILM

Enterprise Holdings; Wilmington (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the rental industry is looking for a Customer Experience Representative in Wilmington, NC. This full-time position involves facilitating customer rentals, providing information, and ensuring a positive customer experience. Candidates should have strong customer service skills and experience, with a willingness to work varied shifts.

Qualifications

• Min. 2 years of customer service or sales experience.
• Valid driver's license with a clean record.
• Must be authorized to work in the United States.

Responsibilities

• Meet and greet customers in a professional manner.
• Provide efficient customer service and communicate rental terms.
• Assist customers with returns and other inquiries.

Skills

Customer Service

Sales

Communication

Problem Solving

Education

High School Diploma or G.E.D.

Job description

Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multi-billion dollarindustry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Nationaland Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position will be located at the Wilmington International Airport (ILM), 1740 Airport Blvd Wilmington, NC 28405.

This is a full-time position working up to 40 hours per week. Candidates must be able to work the following rotating schedules:

Schedule 1

• Sunday: OFF
• Monday: OFF
• Tuesday: 9:00am - 6:00pm
• Wednesday: 9:00am - 6:00pm
• Thursday:9:00am - 6:00pm
• Friday: 7:30am - 4:30pm
• Saturday:9:00am - 6:00pm

Schedule 2

• Sunday: OFF
• Monday: 1:00pm - 11:00pm
• Tuesday: 1:00pm - 11:00pm
• Wednesday:1:00pm - 11:00pm
• Thursday: OFF
• Friday: 1:00pm - 11:00pm
• Saturday:1:00pm - 11:00pm

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years and no drug or alcohol related convictions on driving record with the past 5 years (DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Willing to work outside, assisting customers with returns
• Apart from religious observation, must be able to work one of the following shifts/schedules: