Customer Experience Representative II

Pvbank; Colorado; On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Experience Representative II to enhance customer interactions and support banking operations. In this role, you'll engage with clients, ensuring a positive experience while promoting various banking products. Your responsibilities will include processing transactions, balancing cash drawers, and maintaining knowledge of banking services. This position offers a dynamic work environment where your contributions directly impact customer satisfaction and business growth. If you thrive in a customer-focused role and have a knack for sales, this opportunity is perfect for you.

Qualifications

• Previous banking experience preferred.
• Effective oral and written communication skills required.
• Cash handling experience preferred.

Responsibilities

• Provide quality customer service and promote bank products.
• Process daily transactions and balance cash drawer.
• Greet clients with courtesy and genuine interest.

Skills

Decision Making

Dependability

Interpersonal Skills

Problem Solving

Selling Skills

Time Management

Effective Communication

Education

High School Diploma or equivalent

Tools

Computer

Adding Machine

Job description

Mountain Valley Bank, Meeker, Colorado, United States of America

Job Description

Posted Friday, May 9, 2025 at 8:00 AM

Customer Experience Representative II

JOB SUMMARY:

Demonstrate genuine interest and helpfulness when processing customer transactions and when identifying sales opportunities while maintaining minimum performance standards as a seasoned Personal Banker. Fully trained and proficient to process all Personal Banker functions. Fully trained and proficient. Serve as a backup Teller on a consistent basis. Individually contribute a sharp presentation and positive atmosphere to each and every customer.

RESPONSIBILITIES:

ESSENTIAL FUNCTIONS :

• Provide quality customer service to all customers and prospective customers. Each customer transaction should be perceived by each teller as an opportunity to promote and refer Platte Valley Bank products, services, and promotions.
• Maintain basic knowledge of Platte Valley’s products, services and promotions in order to respond to customer inquiries and refer business.
• Responsible for processing daily transactions and for balancing teller cash drawer. Must perform all assigned duties in a professional, timely, accurate, efficient manner as outlined in the Teller Manual.
• Maintain knowledge of all Teller policies, practices and procedures. Attend all scheduled Teller meetings.
• Maintain knowledge of all Personal Banker functions in terms of account openings and closing, and other basic Personal Banker processes.
• Greet clients and prospective clients extending courtesy, kindness, and genuine interest.
• Communicate customer’s comments or suggestions as well as your own to your supervisor in order to improve or evaluate existing methods of operations.
• Other duties as assigned.

REQUIREMENTS:

Minimum Qualifications:

• High School Diploma or equivalent.
• Previous banking experience preferred.
• General areas of competency: decision making, dependability, development, environmental safety, evaluation skills, interpersonal skills, prioritizing, problem solving, selling skills, team skills and time management.
• Customer contact in a sales environment preferred.
• Effective oral and written communication skills (including telephone).
• Ability to operate a computer, typewriter or adding machine preferred. Software skills required.
• Fundamental mathematical ability.
• Cash handling experience preferred.
• Must be capable of working with and maintaining the confidentiality of sensitive information.

Physical Requirements:

Light Work - exerting up to 20 pounds of force occasionally, and/up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Reaching, fingering, grasping, repetitive motions, stooping, crouching, standing, walking, lifting, climbing, kneeling, talking, hearing, pulling, pushing, thinking, concentrating and interacting with others.

You should be capable of performing in a reasonable manner, with or without reasonable accommodation, the activities involved in this job. A description of the activities involved in this job is listed above.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Colorado Pay Range: $22-24 per hour based upon experience, education, and/or skill level.

To apply, click the “Apply Now” button below. Application deadline to apply is 5/16/25.

An Equal Opportunity Employer, Including Disability/Vets

Mountain Valley Bank, Meeker, Colorado, United States of America