Customer Experience Representative I

APPLIED Adhesives; United States; Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

401k Match

Flexible work environment

Generous PTO

Tuition Reimbursement

Employee Assistance Program

Career development

Job summary

APPLIED Adhesives is seeking a Customer Experience Representative I to join the remote team. You will manage customer orders and inquiries, work with Sales, Business Development, and Operations to build relationships, and help retention and growth.

This is a remote role limited to CST or EST time zones in the U.S. The role emphasizes accurate order processing, excellent service, and data integrity in the CRM.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer facing experience.
• Located in CST or EST timezones.
• Legally authorized to work in the United States.
• Associate or Bachelor’s degree preferred.
• 2+ years of customer service or support experience preferred.
• Excellent communication skills, both verbal and written.
• Customer-focused and empathetic with a service mindset.
• Proficient with CRM and office tools, quick to learn new systems.

Responsibilities

• Provide current and prospect customer experience excellence: process requests for product, price, and sales support.
• Deliver excellent customer service and support daily operations toward growth objectives.
• Maintain and enhance data in APPLIED’s CRM for accounts and cross‑department collaboration.
• Troubleshoot issues and escalate troubles to the appropriate resource.
• Ensure compliance with customer experience policies and regulatory requirements.
• Perform other duties as assigned.

Skills

Communication

CRM software

Salesforce

Microsoft Office

Time management

Education

High School Diploma or GED

Associate or Bachelor’s degree preferred

Tools

Salesforce

CRM software

Microsoft Office

Job description

Position:Customer Experience Representative I

Location: Remote

Job Id:413

# of Openings:1

About APPLIED Adhesives

We have you covered.

Nobody knows more about adhesives than APPLIED Adhesives. We are passionate about solving complex challenges with innovative adhesive products and offerings. APPLIED is the industry leader in helping manage costs, reduce waste, and make entire operations run more efficiently. From adhesives, equipment, parts, and service, we have you covered .

With world-class adhesive products, equipment, and parts along with visionary leadership, unparalleled expertise, and an agile, responsive service team, we’re not happy simply staying put. Every day, we leverage our technical expertise and passion for problem solving for the benefit of our customers and the future of our company< b> .

We have countless victories that we could celebrate, but we’re more interested in looking forward than back. We’ve collected the talent and skills to continue innovating new product solutions and applications in emerging industries. We have the fortitude to not only accept challenges, but to seek them out. And we have the confidence and determination to become the most sought-after adhesive solutions partner.

The Role:

We are seeking a motivated, hard-working self-starter to join our Customer Experience Team.

The Customer Experience Representative I will work both independently and collaboratively to provide exceptional service to APPLIED’s current and potential customers.

This role focuses on supporting an assigned territory by managing customer orders and inquiries, ensuring a seamless experience. They will work closely with the Sales, Business Development, and Operations teams to build strong customer relationships while contributing to retention and growth.

This is a remote role. Only candidates located in CST or EST time zones in the U.S. will be considered.

Key Responsibilities:

• Provide current and prospect customer experience excellence: to include accurate and professional processing of requests for product, price, and other sales support activities as needed.
• Support team efforts by delivering excellent customer service and contributing to daily operations that align with annual growth objectives.
• Maintain and enhance key data is APPLIED’s CRM for existing and prospective accounts, ensuring accuracy and completeness. Act as a liaison for customer requests and collaborate across departments to support business needs.
• Troubleshoot issues, process customer complaints and upscale issues to the appropriate resource.
• Compliance adherence: Ensuring compliance with all customer experience policies, procedures, and regulatory requirements.
• Perform other duties as assigned.

You Are Ideal for This Role If You:

• Work collaboratively with others and contribute to a positive, respectful team environment.
• Take initiative, follow through on commitments, and consistently deliver results.
• Build trust through reliability, transparency, and a strong sense of responsibility.
• Ask questions, seek new perspectives, and continuously look for better ways to work.
• Are motivated by achieving results and creating exceptional experiences for customers.

Required Minimum Qualifications:

• High School Diploma or state‑ recognized equivalent (such as a GED).
• 1+ years of customer facing experience.
• Located in CST or EST timezones.
• Legally authorized to work in the United States.

Other Qualifications:

• Associate or Bachelor’s degree preferred.
• 2+ years of customer service or support experience preferred.
• Excellent communication skills, both verbal and written. Including active listening and a strong phone presence.
• Customer-focused, empathetic, and committed to delivering the highest level of customer service.
• Highly organized with a process-driven mindset and strong decision-making skills.
• Ability to manage multiple customer accounts, build relationships, and navigate challenges with a positive attitude.
• Works well independently and as part of a team in a fast-paced environment.
• Basic understanding of customer-focused selling and negotiation techniques.
• Proficient in Microsoft Office, Windows OS, CRM software, and social media tools, with the ability to learn new systems quickly. Salesforce experience is a plus.
• Ability to multi-task and handle multiple priorities at the same time while remaining organized.

Physical Requirements:

The physical requirements listed below are representative of those that must be met to successfully perform the key responsibilities of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the key responsibilities and meet the physical requirements for the role .

• Communicate information and ideas so others will understand.
• Remain in a stationary position for extended periods of time .
• Operate a computer and other office productivity machinery, such as a keyboard, mouse, telephone.

Why Work for Us:

• Medical, Dental and Vision Benefits
• 401k Match
• Flexible and Team-Oriented work environment
• Generous PTO policy
• Tuition Reimbursement
• Employee Assistance Program
• Career and talent development opportunities as well as opportunities for personal growth

Driven by Our Core Values

At APPLIED, our values define who we are and how we succeed. We are team-oriented, accountable to our commitments, curious in our pursuit of improvement, focused on getting things done, and driven to win for our customers, our teammates, and our business. Together, these principles create a culture of trust, growth, collaboration, and results.

Our Core Values:

Team-Oriented

We win together! We treat our teammates with respect.

Get Things Done

We focus on results, not excuses. We consistently go above and beyond.

Accountable

When we make a commitment, we keep it . Trust is earned.

Curious

Curiosity is the spark for a solution. We are growth-minded and eager to learn.

Driven to Win

A highly satisfied customer is our ultimate win. Profitable growth = winning.

To ensure a fair and consistent hiring process, AI-generated or AI-assisted interview responses are not permitted . Candidates who use AI tools during interviews will not be considered for employment.

FLSA Status: Exempt

Compensation

Compensation for roles at APPLIED varies based on a wide variety of factors, including job-related knowledge, skills, experience, education, work location, and internal equity. As required by applicable law, APPLIED provides a reasonable compensation range for positions that may be filled in multiple locations.

The anticipated base compensation range for this position is $ 60k - $65k annually.

This range represents a good-faith estimate of the compensation expected for this role at the time of posting. Actual compensation offered may vary based on the factors noted above. In addition, we are invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Typical work is in a climate-controlled environment requiring regular use of computer and electronic equipment.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.