Customer Experience Representative – Entry Level

GEM; Richmond (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

GEM in Richmond, VA is hiring entry-level Customer Experience Representatives to support in-person marketing, community engagement and event campaigns.

You will learn practical skills, work with a friendly team, and gain exposure to campaigns, services, and initiatives while delivering welcoming customer experiences.

Great for someone who enjoys working with people, learning new skills, and being part of a team; previous marketing experience is not required.

Qualifications

• Friendly and comfortable meeting new people.
• A strong communicator.
• Reliable and dependable.
• Motivated to learn.
• Comfortable working in a team environment.
• Goal-oriented and self-motivated.
• Interested in building professional experience.
• Previous experience in customer service, retail, restaurants, hospitality, sales, events, or public-facing positions is welcome but not required.

Responsibilities

• Interact with customers and members of the community
• Represent client organizations in a professional and positive manner
• Provide information about campaigns, services, and initiatives
• Create welcoming and engaging customer experiences
• Assist with events, promotional activities, and community campaigns
• Answer questions and communicate information clearly
• Work with teammates to accomplish campaign objectives
• Participate in training, coaching, and professional development
• Maintain a positive, reliable, and professional approach throughout the workday

Job description

GEM is expanding its team and hiring Entry-Level Customer Experience Representatives to support in-person marketing, community engagement, and event campaigns.

This is an excellent opportunity for someone who enjoys working with people, learning new skills, and being part of a team. No previous marketing experience is required.

What You'll Do

• Interact with customers and members of the community
• Represent client organizations in a professional and positive manner
• Provide information about campaigns, services, and initiatives
• Create welcoming and engaging customer experiences
• Assist with events, promotional activities, and community campaigns
• Answer questions and communicate information clearly
• Work with teammates to accomplish campaign objectives
• Participate in training, coaching, and professional development
• Maintain a positive, reliable, and professional approach throughout the workday

What We’re Looking For

You may be a great fit if you are:

• Friendly and comfortable meeting new people
• A strong communicator
• Reliable and dependable
• Motivated to learn
• Comfortable working in a team environment
• Goal-oriented and self-motivated
• Interested in building professional experience

Previous experience in customer service, retail, restaurants, hospitality, sales, events, or public-facing positions is welcome but not required.

Why GEM?

You'll have the opportunity to develop practical skills in:

• Customer service
• Communication
• Marketing
• Event engagement
• Teamwork
• Leadership
• Networking
• Professional development