Customer Experience Representative, Derivatives

Rozgoo; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Robinhood is seeking experienced CX professionals to join the Advanced Services team focused on derivatives like futures, options on futures, forex, and margin topics. Based in our Chicago, IL offices, in-person attendance is required during a 9-week onboarding period and at least 3 days a week thereafter.

You will help customers employ sophisticated investment strategies to meet their objectives. Join a high-performing, fast-moving team where ethics drive everything and the rewards are aligned

Qualifications

• Experience handling derivative products (futures, options on futures, forex) in a CX capacity.
• Ability to resolve complex customer issues with precision and empathy.
• Strong communication and collaboration across teams.

Responsibilities

• Resolve customer issues involving options, margin and futures.
• Uncover potential customer needs and guide them with advanced derivative guidance.

Skills

Derivatives knowledge

Customer support

Problem solving

Communication

Job description

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

Robinhood is seeking experienced CX professionals with a passion for derivative products (futures, options on futures, forex, etc.) to join the Advanced Services team. This team will support customers including power customers on complex topics including margin, options and futures. Robinhood Derivatives, LLC is a new Robinhood subsidiary looking to provide a best-in-class futures product, and later options on futures, forex, and futures across multiple account types.

If selected for this role, you will help shape the brand of this exciting new product suite, and have an opportunity to support customers as they employ sophisticated investment strategies to deliver on their unique investment objectives.

This role is based in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 9-week onboarding period. After onboarding, in-person attendance is expected at least 3 days a week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Leverage deep product- and subject-matter expertise to resolve customer issues and questions involving options, margin and futures outrights. Later this may expand to other derivative products such as options on futures and forex.
• Uncover potential custo