Customer Experience Representative - BDL Airport

Enterprise Mobility; Windsor Locks (CT); On-site; Full time

Job summary

A leading company in travel arrangements is seeking a Customer Experience Representative at Bradley International Airport. This full-time role offers a competitive hourly wage with potential bonuses. Ideal candidates will have customer service experience and a high school diploma, and will work in a dynamic, customer-focused environment.

Benefits

Medical, Dental, and Vision Coverage

401(k) with Company Match

Paid Time Off

Employee Assistance

Travel Assistance

Qualifications

• Minimum 2 years of customer service or sales experience.
• Valid US driver’s license for at least 1 year.

Responsibilities

• Greet customers professionally and promptly.
• Communicate rental terms, vehicle features, and additional services.
• Handle reservations, inquiries, and callbacks.

Skills

Customer Service

Sales

Communication

Basic PC Skills

Education

High School Diploma or G.E.D.

Tools

Microsoft Office

Job description

Customer Experience Representative - BDL Airport

Join to apply for the Customer Experience Representative - BDL Airport role at Enterprise Mobility.

Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car—teams committed to quality, innovation, customer satisfaction, and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding. At National and Alamo, exciting careers are made possible because how far you go is up to you. It’s a fast-paced, people-oriented business offering earning potential and promotions based on performance.

Our philosophy is to prioritize our customers and employees, believing success follows from this approach. We are seeking a Customer Experience Representative to provide superior, friendly, and efficient service, facilitating rental transactions through verification and documentation to ensure a smooth experience.

This is a full-time position at Bradley International Airport (BDL), working 40 hours/week, primarily from 4:30 PM until close, five days a week. Compensation is $20.19/hour, with potential incentive pay up to $3,000/month based on performance, and an extra $1/hour shift differential after 3 PM.

Location: 180 Schoephoester Rd, Windsor Locks, CT 06096

Schedule:

• Monday: 4:30 PM - Close
• Tuesday: Off
• Wednesday: Off
• Thursday: 4:30 PM - Close
• Friday: 4:30 PM - Close
• Saturday: 4:30 PM - Close
• Sunday: 4:30 PM - Close

Benefits include:

• Medical, Dental, and Vision Coverage
• Flexible Spending and Health Savings Accounts
• Life Insurance and Long-Term Disability
• 401(k) with Company Match, Profit Sharing
• Employee Assistance, Discounts, Travel Assistance, Vehicle & Rental Discounts, Paid Time Off, Holidays, Volunteer Day

Responsibilities:

• Greet customers professionally and promptly
• Communicate rental terms, vehicle features, and additional services
• Provide directions and local information
• Handle reservations, inquiries, and callbacks
• Assess vehicle condition upon return and report issues
• Engage in ongoing training and development

Qualifications:

• At least 18 years old
• High School Diploma or G.E.D.
• Minimum 2 years of customer service or sales experience
• Valid US driver’s license for at least 1 year
• No recent major violations or incidents
• Basic PC and Microsoft Office skills
• Authorized to work in the US without sponsorship
• Willing to work the scheduled hours and accept starting pay of $20.19/hr with potential bonuses and shift differential

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Travel Arrangements