Sales - Customer Experience Representative

Sierra Forest Products; Salt Lake City (UT); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Support for career advancement

Competitive pay

Comprehensive family benefits

Tuition reimbursement

Family-support programs

Job summary

Sierra Forest Products, located in Salt Lake City, is looking for a Customer Experience Representative who will enhance customer satisfaction and support sales efforts. The role involves delivering exceptional service, processing sales orders, and collaboratively working with cross-functional teams.

An ideal candidate is driven, personable, and has experience in sales or the building products industry. The company fosters a people-first culture, offering competitive pay and career development opportunities.

Qualifications

• Driven, positive attitude and energetic individual.
• Proven experience in sales and/or the building products industry.
• Ability to resolve problems and conflicts as they occur.

Responsibilities

• Deliver exceptional customer service to existing customers.
• Process and enter sales orders.
• Support sales and promote customer satisfaction.

Skills

Driven, positive, and energetic individual

Proven experience in sales and/or the building products industry

Problem resolution and conflict management

Relationship building

Ability to work in a fast-paced, team-driven environment

Hardworking and entrepreneurial

Job description

Who we are: At Sierra Forest Products, we are more than a leading North American distributor of specialty wood products—we're a team committed to professionalism, care, and creating spaces that enhance lives and the health of the planet. Founded on the principles of integrity and belonging, we have built an organization where your contributions truly matter.

Position

Customer Experience Representative

Location

Salt Lake City

Compensation

$55,000 - $65,000

Employment Type

Full‑time, Onsite

Job Overview

As a Customer Experience Representative, you will expand your skill set and enhance overall customer satisfaction. You will support sales, promote customer satisfaction, and develop accounts that do not require direct visits from a Sales Representative. You will be independently knowledgeable about a broad range of our products and capable of selling their benefits to customers.

Responsibilities

• Deliver exceptional and quality customer service to existing customers and clients.
• Handle inbound sales inquiries and customer inquiries.
• Process and enter sales orders.
• Resolve order‑related issues (delays, credits, and returns).
• Collaborate with cross‑functional teams (logistics, warehouse, and purchasing) to ensure overall operational success.
• Actively sell and grow an existing account base.
• Become a brand ambassador with comprehensive knowledge of our products and specifications.
• Provide overall sales support to the outside sales team.
• Build and maintain relationships with vendors, suppliers, and other stakeholders to ensure seamless coordination and collaboration in support of fleet operations.
• Identify opportunities for process improvements and implement initiatives to enhance the overall effectiveness and efficiency of fleet operations.

Qualifications

• Driven, positive, and energetic individual.
• Ability to resolve problems and conflicts as they occur.
• Proven experience in sales and/or the building products industry.
• Passion for relationship building.
• Ability to work in a fast‑paced, team‑driven environment.
• Hardworking and entrepreneurial.

Benefits

• People First Culture: Support for career advancement, continuous learning, and a collaborative environment.
• Competitive Rewards: Competitive pay, comprehensive family benefits, tuition reimbursement, and family‑support programs.
• Growth & Innovation: A company that champions innovation and sustainability, where your ideas drive progress.
• Purpose‑Driven Work: Every role has a real impact on customers and local communities.