Customer Experience Representative

Aspiretalentagency; Jamestown (RI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fully remote opportunity

Flexible scheduling options

Comprehensive training and onboarding

Supportive and collaborative team

Professional growth opportunities

Opportunity to work within travel and

Job summary

Aspiretalentagency is seeking a Customer Experience Representative to join our remote team. You will assist clients with inquiries, provide ongoing support, and help create positive experiences in the travel and hospitality sector.

Responsibilities include handling inquiries via phone, email, and online platforms; keeping accurate records; and helping ensure a smooth customer journey from first contact to resolution.

Qualifications

• Strong verbal and written communication.
• Excellent customer service and interpersonal abilities.
• Ability to work independently in a remote environment.
• Strong organizational and time-management skills.
• Comfortable using computers, online systems, and communication tools.
• Positive attitude with strong attention to detail.
• Previous customer service, hospitality, administrative, or travel industry experience is helpful but not required.

Responsibilities

• Provide professional support via phone, email, and online communication platforms.
• Respond to customer inquiries and service requests in a timely manner.
• Assist clients with account-related questions and travel-related support needs.
• Maintain accurate records and customer documentation.
• Communicate clearly and professionally with clients and team members.
• Follow established service procedures and company guidelines.
• Help ensure a positive customer experience from initial contact through resolution.
• Support ongoing customer satisfaction and retention efforts.

Skills

Verbal communication

Written communication

Customer service

Remote work

Time management

Tech proficiency

Attention to detail

Tools

CRM software

Email platforms

Job description

We are seeking a customer-focused and detail-oriented Customer Experience Representative to join our growing remote team. This role is ideal for individuals who enjoy helping people, solving problems, and delivering exceptional service.

As a Customer Experience Representative, you will assist clients with inquiries, provide ongoing support, and help create positive customer experiences within a service-driven environment. This position supports clients within the travel and hospitality industry and plays an important role in maintaining customer satisfaction.

Key Responsibilities

• Provide professional support via phone, email, and online communication platforms
• Respond to customer inquiries and service requests in a timely manner
• Assist clients with account-related questions and travel-related support needs
• Maintain accurate records and customer documentation
• Communicate clearly and professionally with clients and team members
• Follow established service procedures and company guidelines
• Help ensure a positive customer experience from initial contact through resolution
• Support ongoing customer satisfaction and retention efforts

Qualifications

• Strong verbal and written communication skills
• Excellent customer service and interpersonal abilities
• Ability to work independently in a remote environment
• Strong organizational and time-management skills
• Comfortable using computers, online systems, and communication tools
• Positive attitude with strong attention to detail
• Previous customer service, hospitality, administrative, or travel industry experience is helpful but not required

What We Offer

• Fully remote opportunity
• Flexible scheduling options
• Comprehensive training and onboarding
• Supportive and collaborative team environment
• Professional growth opportunities
• Opportunity to work within the travel and hospitality sector

Job Details

• Position: Customer Experience Representative
• Location: Remote
• Schedule: Flexible
• Compensation: Performance-based compensation structure