Customer Experience Representative

Allura; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical plans PPO

Dental and vision coverage

Life insurance

Short-term disability

401(k) with company match

Paid vacation & holidays

Job summary

Allura USA is seeking a Customer Experience Representative in Houston to manage customer orders from entry to fulfillment, coordinating with manufacturing and shipping teams. You will provide timely updates, resolve issues, and identify sales opportunities while delivering a positive customer experience.

Requirements include a high school diploma (college degree preferred), 3–5 years in customer service, and strong communication skills. Proficiency with SAP and ERP systems is desired.

Qualifications

• Minimum high school diploma; college degree preferred.
• 3–5 years of customer service or related experience.
• Familiarity with ERP systems; SAP preferred.
• Excellent written and verbal communication; active listening and problem-solving.
• Ability to manage multiple priorities, work independently and with teams.

Responsibilities

• Process product and sample orders; maintain records; support invoicing.
• Coordinate order fulfillment across plant, warehouse, shipping and sales.
• Respond to inquiries; provide order updates and resolve issues.
• Follow up on leads; identify needs and support sales targets.
• Maintain knowledge of products and services to provide accurate information.
• Support administrative tasks and safety requirements; occasional field travel as needed.

Skills

Customer service

Communication

Problem solving

Multitasking

Team collaboration

Education

High school diploma

College degree preferred

Tools

SAP

Job description

Manufacture a Career Built to Last!

About Us

Backed by more than 70 years of experience in the building materials industry, Allura USA, part of the Elementia family of companies, has built its reputation by Making the Material Difference. We manufacture and distribute a comprehensive portfolio of high-performance fiber cement exterior products, including lap, panels, soffits, shakes, and trim solutions that support residential and commercial projects.

Through trusted products, experienced teams, and a commitment to operational excellence, we focus on delivering the right materials to the right place at the right time while meeting the evolving needs of our customers and the construction industry.

At Allura, our people make the difference. Our culture is built on collaboration, accountability, innovation, and continuous growth. We value the diverse experiences and perspectives our employees bring and encourage every team member to share ideas, solve challenges, and contribute to our success. Whether you are starting your career or bringing years of expertise, Allura provides opportunities to develop your skills, advance your career, and make a meaningful impact. Join us and be part of a team that is Making the Material Difference for our customers, our communities, and one another.

Position Summary

The Customer Experience Representative manages customer orders from entry through fulfillment, coordinating with manufacturing, inventory, and shipping teams. This role provides timely updates, resolves issues, and identifies sales opportunities while delivering a consistent, positive customer experience.

What You Will Do

• Process product and sample orders, maintain customer and order records, and support invoicing and vendor-managed inventory.
• Coordinate order fulfillment with plant, warehouse, shipping, and sales teams, considering production capacity, inventory availability, and shipping schedules.
• Respond to customer inquiries, provide order updates, and resolve issues through completion.
• Follow up on leads, identify customer needs, recommend products, and support sales targets through new business and upselling.
• Maintain current knowledge of products, services, and competing offerings to provide accurate information.
• Support administrative tasks and projects, follow safety requirements, and participate in occasional field travel as needed.

What You Will Bring

• High school diploma or equivalent; college degree preferred.
• 3-5 years of experience in customer service, customer support, or a related role.
• Strong computer skills and familiarity with ERP systems; SAP preferred.
• Excellent written and verbal communication, active listening, and problem-solving skills.
• Ability to manage multiple priorities, maintain accurate records, and work independently and collaboratively.
• A proactive, customer-focused approach and demonstrated ability to meet or exceed sales goals.
• Accounting or administrative experience is a plus.

What We Offer

Allura offers a comprehensive benefits package that includes:

• Medical plans with PPO and high-deductible plan options
• Dental and vision coverage
• Life insurance
• Short-term and long-term disability coverage
• 401(k) plan with company matching contributions
• Competitive paid vacation and company holidays

Equal Employment Opportunity

Allura is an equal employment opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

Reasonable accommodations are available to qualified individuals with disabilities throughout the application and hiring process.