Customer Experience Representative

LineLeap; Hawaii; Remote; USD 50,000 - 60,000; Full time

Job summary

A technology company in nightlife services is hiring for an Operations role. This remote position, based in Hawaii, involves supporting venue partners and handling customer inquiries, with a focus on problem solving and optimizing sales. The company offers a competitive salary and benefits, including 401(k), unlimited PTO, and a remote work environment. Weekend and evening hours are required.

Benefits

Base salary of $50,000 - $60,000

Competitive stock option package

401(k) plan

Unlimited PTO

Medical, dental, and vision insurance

Qualifications

• Self-motivated and resourceful team player.
• Ability to handle inquiries quickly and professionally.
• Experience in a fast-paced environment.

Responsibilities

• Support venue partners’ issues and inquiries.
• Act as a product expert for LineLeap technology.
• Monitor sales data to optimize performance.

Skills

Excellent communication skills

Empathy

Problem solving

Reliability

Flexibility

Interpersonal skills

Job description

LineLeap is obsessed with perfecting the nightlife experience. The perfect night is hassle free. It's effortlessly convenient. It's fun, faster. That's why we spend every day designing products to create an amazing experience for both nightlife customers and venue owners.

The LineLeap platform allows convenient access to purchase LineSkip passes, Cover, Event Tickets, and Drinks right from your phone. You can even access exclusive deals from your favorite bars, clubs, and nightlife venues. We partner with the best bars across the US, to create a streamlined experience, embedded with education and trust throughout the customer journey.

About You

You are a self-motivated, resourceful team player with excellent communication and interpersonal skills. You are highly empathetic and love resolving issues quickly, politely, and professionally. You get energy from problem solving and creating positive customer experiences, but can also remain calm and composed when customer issues arise. You are reliable, flexible and adaptable, able to switch gears as priorities and needs shift.

What The Role Is

The Operations team is growing and looking for candidates who can excel in a fast-paced environment with the goal of providing our venue partners and customers with outstanding support. In this role, you will be responsible for handling all customer inquiries as well as communicating with our partners to problem solve and troubleshoot issues in real time to ensure seamless venue operations. You will also be responsible for monitoring sales data throughout the night to optimize performance and revenue.

In This Role You Will

• Support the Venue Success team on an ongoing basis to ensure our venue partners’ issues and questions are tended to quickly, thoroughly and professionally
• Be a product and knowledge expert for LineLeap technology and processes, to address partners issues and troubleshoot in real time
• Have a strong customer focus answering inquiries in a timely manner, assisting with questions and troubleshooting issues
• Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed
• Analyze sales data on a nightly basis to optimize revenue during peak hours
• Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support

The Other Requirements

• This is a remote-first position with an atypical schedule, weekend work is required
• Schedule will involve evening hours
• Required Physical Location (Remote): Hawaii

Compensation & Benefits

• Base salary of $50,000 - $60,000 per year, depending on experience
• Competitive stock option package, depending on experience
• 401(k) plan
• Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance
• Unlimited PTO
• Remote work environment
• Role is remote, applicant must be in Hawaii
• For reference, we are based in New York City, our Operations team is fully remote

You Do You

• LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.