Customer Experience Representative

CRH International; Greenville (SC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental and disabilityBenefits

Group retirement savings program

Wellness programs

Inclusive culture

Job summary

Oldcastle, a CRH company, seeks a Customer Support Associate in Greenville, SC to provide exceptional service, handle inquiries, process orders, and maintain strong customer relationships. You will work on order entry, credits/debits, and daily reporting to support sales and ensure timely deliveries.

The role requires strong communication, multitasking, and problem-solving abilities, with a focus on accuracy and customer satisfaction in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Detail oriented with strong organizational skills.
• Proficient in Microsoft Office and able to use a multi-line phone system.

Responsibilities

• Assist customers with product questions, ordering, order tracking, complaints, and problems.
• Enter email and phone orders into the system for delivery.
• Issue credits or debits accurately when applicable.
• Send open order reports as required.
• Track orders from entry to delivery or pickup by the customer.
• Support the sales team as needed.

Skills

Attention to detail

Multi-tasking

Problem-solving

Organizational skills

Overtime flexibility

Phone etiquette

Customer service orientation

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Phone system

Job description

Job ID: 530629

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. The role requires handling client inquiries, resolving issues, and providing guidance with professionalism and accuracy.

Job Location

This position will be based in Greenville, SC.

Job Responsibilities

• Assist customer with product questions, ordering, order tracking, complaints, and problems
• Enter email and phone orders into system for delivery
• Issue credits or debits accurately, when applicable
• Send open order reports, as required
• Meeting daily quotas
• Process credit card payments through Cenpos
• Answer incoming calls via WEBEX Cisco system
• Provide information requested by customers in a timely fashion
• Ensure accuracy of invoices and on-time delivery of orders
• Track orders from entry into the system to delivery or pick up by the customer
• Support the sales team, as required
• Build strong relationships both internally and externally
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed

Job Requirements

• High school diploma /equivalent or comparable in related experience
• Detail oriented
• Good with basic math
• Skilled in Microsoft Office suite
• Good organizational and problem-solving skills
• Experience with a multi-line phone system
• Attention to detail
• Ability to work overtime when needed
• Pleasant phone personality
• Ability to multi-task

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.