Customer Experience Representative

Granite Construction; Bakersfield (CA); On-site; USD 60,000 - 110,000; Full time

Job summary

Granite Construction Incorporated seeks a customer-focused professional to manage 주문s, set up dispatches, and foster long-term relationships with list-price customers in our California operations.

You will support invoice inquiries, coordinate with sales and operations, and help drive margins while delivering strong service and retention across our aggregate and asphalt businesses.

Qualifications

• MS Office at an intermediate to high level.
• Bilingual Spanish preferred.
• Experience in a customer-facing role is desired.

Responsibilities

• Manage call-in orders to ensure timely responses.
• Set up orders and dispatch material sales per customer demand.
• Recapture lost sales through timely submittals and scheduling efforts.
• Rebuild relationships with list-price customers to ensure best-in-industry support.
• Provide customer service for invoices and inquiries.
• Coordinate submittals and quality documentation to keep things simple for customers.
• Provide quotes and pricing in coordination with the sales team.
• Collaborate with Operations to confirm orders and optimize scheduling.

Skills

MS Office

Bilingual

Education

High school diploma or equivalent

Job description

Building a career at Granite may be the most valuable thing you could do...Find your dream job today, and be part of something great. Our most powerful partnership is the one we have with our employees. Our people are our most valued asset and the foundation of Granite’s century-old success. We’re building more than infrastructure; we are building your future.

General Summary

This position is responsible for receiving customer orders to ensure order setup and materials dispatch matches the customers needs, owning assigned list price customers, developing relationships with and managing retention strategy for assigned list price customers to improve margins across the company’s aggregate and asphalt operations to ensure outstanding customer service, loyalty and retention.

Essential Job Accountabilities

• Manage call in orders to ensure calls are answered timely.
• Set up orders and dispatch material sales based upon customer demand.
• Recapture lost sales through on-time submittals, scheduling efforts, and customer relationships after "bid day".
• Recapture lost customers through outreach efforts, in coordination with sales team, to ensure list price customers receive "best in industry" customer support from the company’s Materials team.
• Provide customer service as required for credit card charges, invoice inquiries, ticket inquiries, etc.
• Coordinate submittals and other quality documentation to ensure the company is simple and easy to do business with while maintaining our materials quality standards.
• Provide quotes and pricing as appropriate, in coordination with sales team, to serve existing customers and potential leads.
• Collaborate with Operations staff to ensure order confirmation and effective scheduling.

Education

• High school diploma or equivalent

Work Experience

• Experience in a customer facing role desired

Knowledge, Skills, And Abilities

• MS Office intermediate to high level required
• Bilingual (Spanish Preferred)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Requirements/Skills

• Comply, understand, and support corporate safety initiatives to ensure a safe work environment
• Ability and willingness to abide by the company’s Code of Conduct

Our Benefits At a Glance

Building tomorrow starts with you, and Granite knows that you can excel only if we support you in and out of the workplace. That is why we offer a broad benefits package that includes paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, as well as special programs for musculoskeletal health, mental wellness, and more. Salaried employees may choose from two PPO medical plans through Anthem BlueCross, including our most popular plan, for which 100% of the premium is paid by Granite for eligible employees and dependents. Employees can also opt into a Health Savings Account (HSA) or a Flexible Spending Account (FSA). As part of our investment in your future outside of the workplace, Granite provides a 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately. Benefits may vary for positions located outside of the continental United States.

Base Salary Range

$60,458.00 - $110,230.00

Pay may vary based upon relevant experience, skills, location, and education among other factors.

About Granite Construction Incorporated

Granite Construction Incorporated is a member of the S&P 400 Index and is the parent company of Granite Construction Company, one of the nation's largest heavy civil contractors and construction materials producers. Granite is a Drug-Free Workplace and Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, or any other protected characteristic. We consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.