Customer Experience & Quality Analytics Intern

Emerson Electric Corporation; Round Rock (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Emerson is seeking an undergraduate or graduate student to join our team as an intern focused on customer experience management and data analytics. You will design customer surveys, analyze responses, identify improvement opportunities, and develop executive dashboards to support data-driven decision making.

You will partner with Quality, Customer Support, Product Engineering, Lifecycle Services, and business leaders on high-impact initiatives that influence customer satisfaction and business

Qualifications

• Currently pursuing a Bachelor's or Master's degree in Business, Engineering, Quality Management, Data Analytics, Information Systems, Marketing, or a related field.
• Strong analytical, quantitative, and problem-solving skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite, including Microsoft Excel.
• Legal authorization to work in the United States without sponsorship.

Responsibilities

• Design and implement an Internal and External Customer Satisfaction Survey Framework.
• Develop and maintain a repeatable Voice of the Customer (VoC) process.
• Research customer experience measurement best practices and develop effective survey questions and methodologies.
• Design surveys for internal and external customers and assist with deployment and response collection.
• Analyze customer feedback and survey responses to identify trends, risks, recurring concerns, and improvement opportunities.
• Calculate, track, and report customer satisfaction metrics and key performance indicators.
• Conduct root-cause analysis and develop recommendations based on customer feedback and survey findings.
• Create dashboards, visual reports, and executive scorecards to communicate customer sentiment and business insights.
• Present findings and recommendations to quality and business leadership in a clear and actionable format.
• Support continuous improvement initiatives, including corrective and preventive actions driven by customer feedback.
• Document processes, findings, and recommendations to support long-term program sustainability.

Skills

Analytical skills

Problem-solving

Communication skills

Microsoft Excel

Education

Bachelor's or Master's degree in Business or related field

Tools

Power BI

Microsoft Forms

Qualtrics

SurveyMonkey

Job description

Emerson is seeking an undergraduate or graduate student to join our team as an intern focused on customer experience management and data analytics. You will design customer surveys, analyze responses, identify improvement opportunities, and develop executive dashboards to support data-driven decision making.

You will partner with Quality, Customer Support, Product Engineering, Lifecycle Services, and business leaders on high-impact initiatives that influence customer satisfaction and business