Customer Experience Quality Analyst

Lovepop; United States; Remote; USD 60,000 - 75,000; Full time

Job summary

Lovepop seeks a detail-oriented reviewer to quality-check customer interactions across the app and social channels, ensuring accurate, helpful, Lovepop-style responses. You will identify issues, provide constructive feedback, and help reduce recurring problems.

You will prepare weekly reports highlighting main mistakes, recurring customer problems, and actionable improvements to enhance the Lovepop customer experience.

Qualifications

• Excellent English in reading, listening, and writing.
• Strong operational and execution skills with follow-through.
• Experience in Customer Service or Quality Checking preferred.
• Careful, detail-oriented mindset with accuracy.
• Able to identify why issues happen and propose fixes.
• Comfortable giving clear, constructive feedback.
• Genuine care for helping customers and improving experience.

Responsibilities

• Review customer interactions daily across the app and social channels.
• Verify agent understanding, correct solutions, and Lovepop tone.
• Ensure adherence to Lovepop rules and processes.
• Point out mistakes and explain how to improve.
• Identify repeated problems in agents or processes.
• Suggest improvements to replies, FAQs, and instructions.
• Provide a weekly report on mistakes, problems, actions, and progress.

Skills

Excellent English

Operational skills

Customer service

Detail oriented

Problem identification

Constructive feedback

Customer-centric

Job description

Lovepop seeks a detail-oriented reviewer to quality-check customer interactions across the app and social channels, ensuring accurate, helpful, Lovepop-style responses. You will identify issues, provide constructive feedback, and help reduce recurring problems.

You will prepare weekly reports highlighting main mistakes, recurring customer problems, and actionable improvements to enhance the Lovepop customer experience.