Customer Experience Pro - Flexible Schedule & Growth Path

Brianbrakefield; McDonough (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Company parties

Job summary

Brian Brakefield - State Farm Agent is hiring a Customer Service Representative to join a team in McDonough, GA. The role focuses on engaging with customers across phone, email, and chat, handling policy inquiries, updates, and claims, and delivering excellent service with a focus on digital engagement.

We are looking for a proactive, customer-focused individual who can thrive in a fast-paced setting. A high school diploma is required, with a college degree being a plus, and a path toward

Qualifications

• Excellent communication skills, both written and verbal.
• Tech-savvy with familiarity with digital communication tools.
• Customer-oriented mindset with a strong desire to exceed expectations.
• Ability to adapt to a fast-paced, evolving work environment.

Responsibilities

• Engaging with customers through phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Using digital tools to connect with a younger demographic.

Skills

Excellent communication

Tech-savvy with digital tools

Customer-oriented mindset

Team collaboration

Adaptability in fast-paced environment

Education

High school diploma or equivalent

College degree is a plus

Job description

Brian Brakefield - State Farm Agent is hiring a Customer Service Representative to join a team in McDonough, GA. The role focuses on engaging with customers across phone, email, and chat, handling policy inquiries, updates, and claims, and delivering excellent service with a focus on digital engagement.

We are looking for a proactive, customer-focused individual who can thrive in a fast-paced setting. A high school diploma is required, with a college degree being a plus, and a path toward