Customer Experience Pro - ESOP, PTO & Growth

Jimmy Jazz; Marinette (WI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

ESOP

Paid-Time Off

401K with company match

Health, Life, Dental, Vision Insurance

Educational Reimbursement

Birthday off with pay

Job summary

Boston Inc dba Furniture & Appliance Mart/Ashley is hiring a Customer Experience Professional in Marinette, WI. The role focuses on delivering exceptional customer service, coordinating appointments, deliveries, and service needs, and maintaining accurate customer records.

Training may occur at Green Bay until the Marinette Grand Opening. The position runs Friday to Tuesday, 10am–8pm, with pay starting at $18 per hour.

Qualifications

• High school diploma required; additional degrees or certifications are a plus.
• 1–3 years of experience in customer service, product service, logistics coordination, or a related field.
• Strong communication, problem-solving, multitasking, and organizational skills.
• Proficiency with customer service software, CRM systems, and scheduling tools.

Responsibilities

• Answer customer calls and help with questions, concerns, and service needs.
• Coordinate appointments, deliveries, and customer requests.
• Proactively reach out to customers to confirm appointments, deliveries, and service details.
• Keep customer information and interactions accurate and up to date in our systems.
• Help resolve customer concerns and escalate issues when additional support is needed.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma

Tools

CRM systems

Scheduling tools

Job description

Boston Inc dba Furniture & Appliance Mart/Ashley is hiring a Customer Experience Professional in Marinette, WI. The role focuses on delivering exceptional customer service, coordinating appointments, deliveries, and service needs, and maintaining accurate customer records.

Training may occur at Green Bay until the Marinette Grand Opening. The position runs Friday to Tuesday, 10am–8pm, with pay starting at $18 per hour.