Customer Experience Lead - Delivery & Install (ESOP)

Jimmy Jazz; Madison (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

ESOP

Paid Time Off

401K with company match

Health, Dental, Vision Insurance

Wellness program

Job summary

Boston Inc dba Furniture & Appliance Mart/Ashley is hiring a Customer Experience Professional in Madison, WI. The role coordinates customer services, delivery and installation scheduling, and acts as the liaison between customers and the company to ensure a seamless experience.

You'll work closely with internal teams to optimize interactions, handle inquiries, and resolve issues while upholding high service standards. This is an office-based role with an hourly base pay and benefits package.

Qualifications

• Must have strong communication and problem-solving abilities.
• Experience in customer service or logistics coordination preferred.
• Able to multitask and stay organized in a fast-paced environment.

Responsibilities

• Serve as the primary customer liaison, communicating timelines and follow-ups.
• Oversee delivery and installation coordination, managing changes for smooth execution.
• Resolve customer inquiries and elevate issues as needed.
• Maintain accurate records using CRM and scheduling tools.
• Collaborate with logistics, operations and sales to ensure accurate order processing.

Skills

Communication

Problem solving

Multitasking

Organizational skills

Education

High school diploma

Tools

CRM systems

Scheduling tools

Customer service software

Job description

Boston Inc dba Furniture & Appliance Mart/Ashley is hiring a Customer Experience Professional in Madison, WI. The role coordinates customer services, delivery and installation scheduling, and acts as the liaison between customers and the company to ensure a seamless experience.

You'll work closely with internal teams to optimize interactions, handle inquiries, and resolve issues while upholding high service standards. This is an office-based role with an hourly base pay and benefits package.