Customer Experience Pharmacy Tech — Elevate Patient Care

ReviveRX; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Strong benefits

Growth opportunities

Job summary

A leading wellness pharmacy in Houston, Texas is seeking a Customer Experience Pharmacy Tech to enhance customer satisfaction through technical support and resolving issues. Responsibilities include providing product information, handling purchases, and communicating with customers across various platforms. Ideal candidates will have at least 2 years of experience as a Pharmacy Technician and customer service skills. Join us to be part of a driven team redefining pharmacy services, offering competitive compensation and growth opportunities.

Responsibilities

• Provides information to customers about products or services.
• Handles the purchase process and ensures orders are accurate.
• Communicates with customers via phone, SMS, or email.
• Updates patient on any delays in prescription fulfillment.
• Processes invoices for payment and ensures payments are received.
• Identifies customer needs to maintain positive experiences.
• Documents records of customer interactions and feedback.
• Ensures completion of daily tasks assigned to the department.
• Communicates with providers to resolve prescription clarifications.

Skills

Excellent written and verbal communication skills

Flexibility and desire to take on additional responsibilities

Ability to multi-task while maintaining attention to detail

Empathetic

Problem solving skills

Time management skills

Education

At least 2 years' experience as a Pharmacy Technician

2+ years' experience in customer service or a call center environment

Job description

A leading wellness pharmacy in Houston, Texas is seeking a Customer Experience Pharmacy Tech to enhance customer satisfaction through technical support and resolving issues. Responsibilities include providing product information, handling purchases, and communicating with customers across various platforms. Ideal candidates will have at least 2 years of experience as a Pharmacy Technician and customer service skills. Join us to be part of a driven team redefining pharmacy services, offering competitive compensation and growth opportunities.