Customer Experience Partnership Specialist Parentfile Remote

Your SmartSource; Petaluma (CA); Remote; USD 70,000 - 80,000; Full time

Job summary

Join an innovative startup as a Customer Experience – Partnership Specialist, where your entrepreneurial spirit and customer experience expertise will help shape a brand that resonates with parents everywhere. This dynamic role offers the chance to engage in diverse tasks, from launching affiliate programs to enhancing customer service. You'll work closely with a small team, contributing to the growth of a mission-driven company dedicated to simplifying parenting. If you're passionate about creating meaningful connections and have the grit to thrive in a startup environment, this is the perfect opportunity for you.

Benefits

$125.00/month work-from-home subsidy

Paid vacation

Medical, Dental, Vision coverage

401k Plan with company match

Pet adoption reimbursement up to $300

Qualifications

• 5+ years of experience in customer experience or partnerships.
• Strong written communication skills and problem-solving abilities.

Responsibilities

• Manage customer experience and improve engagement.
• Launch and oversee the Parentfile affiliate program.

Skills

Customer Experience (CX)

Partnerships Expertise

Business Development

Entrepreneurial Mindset

Written Communication

Problem-Solving

Time Management

Job description

Job Summary:

Parentfile is seeking an entrepreneurial individual to join our founding team as a Customer Experience – Partnership Specialist. We are a mission-driven startup that has built an online account to save everything important as a parent, all in one place, during every life stage. We are seeking an individual with customer experience (CX) and/or partnerships expertise (affiliate, business development) that is excited to take a broader role in all areas of helping to turn Parentfile into an eventual household name. You must be excited to handle a variety of tasks given we are a startup - from launching an affiliate program, to handling customer service inquiries, and everything in between, you’ll get a front-row seat to a number of exciting areas as we grow the business. Your self-starter attitude, grit and work ethic are the best additional skills you can bring to the table.

Duties / Responsibilities:

1. Handle all aspects of customer experience, including content and emails sent to subscribers, customer service inquiries and finding ways to improve engagement;
2. Identify and conduct tests to get subscribers “sharing” their Parentfile with family and friends;
3. Launch and manage the Parentfile affiliate program with moms, teenagers and retired individuals (we have initial ideas on what the program is for each);
4. Business development outreach to financial advisors, lawyers and life insurance agents to add this for their clients;
5. Weekly product research with friends and colleagues to get feedback and incorporate into our product positioning for each demographic (subscriber has young children, adult children, aging parents);
6. Comfortable creating own written materials and images when needed for customer emails and more;
7. Ability to work individually as well as a part of a very small team and effectively share the workload.

Qualifications:

1. Must understand the mindset of a parent so you can “live the brand;”
2. 5+ years of CX, partnerships and/or working as an entrepreneur or for a rapidly growing startup;
3. Possess the passion and work ethic to be an entrepreneur and excited to get in on the ground floor of an exciting company;
4. Experience with metrics-driven goals and achieving those objectives;
5. Excellent written and verbal communication skills. Need to be highly-skilled with writing articulate and convincing emails;
6. Must be energetic, positive and resilient; hitting dead-ends doesn’t disappoint you, as you simply try another way;
7. Effective problem-solving, multi-tasking, time management, organizational skills and be an efficient self-starter in working remotely.

Compensation:

$70K - $80K annual base salary DOE, for this full-time exempt position; future equity possible.

Benefits:

1. $125.00 / month work-from-home subsidy;
2. Paid vacation, sick and public holidays;
3. Medical, Dental, Vision, Life, Accident & Disability coverage;
4. Health Savings and Flexible Savings Accounts;
5. 401k Plan with annual company match;
6. Up to $300 pet adoption reimbursement.

Working Hours:

9:00AM – 5:00PM Monday - Friday

Location:

Remote position