Customer Experience & Order Fulfillment Specialist

Marco Fine Arts, Inc.; Austin (TX); On-site; USD 41,400 - 50,600; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid holidays and generous PTO

Career growth opportunities

Job summary

Marco Fine Arts, Inc. is seeking a Customer Experience & Order Operations Specialist based in Austin, Texas. The role involves managing customer inquiries, processing orders, and coordinating with various teams to ensure efficient order fulfillment.

The ideal candidate should have strong communication skills and a good eye for detail, plus at least 2 years of experience in customer service or order management. Benefits include medical coverage and opportunities for career growth.

Qualifications

• 2+ years of customer service, order management, or retail experience required.
• Strong verbal and written communication skills are a must.
• Exceptional organizational and time management abilities required.
• Experience in manufacturing or eCommerce is preferred.
• Bilingual skills are a plus.

Responsibilities

• Handle customer inquiries via email and phone.
• Process customer orders and ensure accuracy.
• Coordinate with internal teams for order fulfillment.
• Manage claims and returns effectively.
• Provide front desk support as needed.

Skills

Customer service skills

Communication skills

Organizational skills

Attention to detail

Proficiency in Microsoft Office

Tools

ERP systems

CRM systems

Job description

Marco Fine Arts, Inc. is seeking a Customer Experience & Order Operations Specialist based in Austin, Texas. The role involves managing customer inquiries, processing orders, and coordinating with various teams to ensure efficient order fulfillment.

The ideal candidate should have strong communication skills and a good eye for detail, plus at least 2 years of experience in customer service or order management. Benefits include medical coverage and opportunities for career growth.