Customer Experience & Merchandising Specialist

Winners Merchants International, L.P.; San Diego (CA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Medical/dental/vision benefits

Paid holidays/vacation/sick

Job summary

TJX Companies' HomeGoods store in the San Diego area is seeking an associate to deliver a highly satisfying customer experience while maintaining a clean, organized store and following standard operating procedures.

You will ring up purchases, promote credit and loyalty programs, support merchandising, handle stock, and participate in safety and loss-prevention initiatives. The role may involve cross-training across departments and requires a flexible schedule.

Qualifications

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Adaptability

Lifting capacity

Teamwork

Retail experience

Job description

TJX Companies' HomeGoods store in the San Diego area is seeking an associate to deliver a highly satisfying customer experience while maintaining a clean, organized store and following standard operating procedures.

You will ring up purchases, promote credit and loyalty programs, support merchandising, handle stock, and participate in safety and loss-prevention initiatives. The role may involve cross-training across departments and requires a flexible schedule.