Customer Experience & Merchandising Specialist

Chico's FAS, Inc.; Cranberry Township (Butler County); On-site; USD 21,000 - 36,000; Full time

Job summary

Chico's FAS, Inc. in Cranberry Township is seeking a Support Associate to help maintain a customer- and product-focused sales culture across store operations.

You will handle merchandise, stock processing and stockroom organization while supporting MAPS principles to deliver an omni-channel experience. Ideal candidates have strong communication and customer service skills, ability to multitask in a fast-paced environment, and are comfortable with technology and visual merchandising.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear / communicate with headset.
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Responsibilities

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Supports MAPS principles and standards through strong operational processes that support a cohesive omni channel experience.
• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.
• Assists with boutique cleanliness and organization.

Skills

Excellent communication skills

Excellent customer service skills

Strong organizational skills

Multi-tasking

Teamwork

Education

High school diploma or equivalent

Job description

Chico's FAS, Inc. in Cranberry Township is seeking a Support Associate to help maintain a customer- and product-focused sales culture across store operations.

You will handle merchandise, stock processing and stockroom organization while supporting MAPS principles to deliver an omni-channel experience. Ideal candidates have strong communication and customer service skills, ability to multitask in a fast-paced environment, and are comfortable with technology and visual merchandising.