Customer Experience Manager - Victoria's Secret - Southridge - Greendale, WI

Victoria’s Secret & Co.; Greendale (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Experience Manager who will lead the sales floor and enhance customer satisfaction. This role is pivotal in driving sales and developing a high-performing team. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to analyze business reports to achieve results. Join a dynamic retail environment where you can make a significant impact on customer experiences and team performance. This is a fantastic opportunity for someone looking to grow their career in a vibrant and supportive atmosphere.

Qualifications

• 3+ years of retail leadership experience preferred.
• Ability to enhance customer satisfaction and loyalty.

Responsibilities

• Drive top-line sales by leading the sales floor and coaching the team.
• Ensure operational excellence and maintain visual merchandising standards.
• Deliver exceptional customer experiences through effective coaching.

Skills

Customer Satisfaction

Team Leadership

Sales Performance Management

Business Analysis

Feedback Incorporation

Cross-Functional Collaboration

Technology Proficiency

Job description

Customer Experience Manager - Victoria's Secret - Southridge - Greendale, WI

Join us to apply for the Customer Experience Manager - Victoria's Secret - Southridge - Greendale, WI role at Victoria’s Secret & Co.

Job Overview

A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top-line sales. This role reports to the Store Manager.

Primary Responsibilities

• Drive and grow top-line sales by leading the sales floor, coaching and developing the team, managing performance, and selling.
• Support operational excellence through maintaining visual standards, payroll management, and merchandise availability.
• Lead and demonstrate company values within the store.
• Deliver exceptional customer experiences through coaching, zoning, team selling, and personal selling.
• Conduct associate observations and coaching.
• Ensure all roles work cohesively for the benefit of the team and customers.
• Link results to behaviors and actions to drive sales.
• Manage labor hours to optimize sales and profit.
• Maintain visual merchandising standards to uphold brand appearance.
• Collaborate with Sales Leadership to ensure effective communication and execution of brand strategies.
• Lead by example in following company policies and procedures.
• Additional duties include floorset mapping, product launch support, onboarding, and shipment processing.

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Salary Range

Minimum: $21.15; Maximum: $29.00. Salary will be determined based on skills, experience, location, and other factors.

Qualifications

• Passion for Victoria’s Secret brand.
• Ability to enhance customer satisfaction and loyalty.
• Experience analyzing business reports and taking action to achieve results.
• Self-awareness and openness to feedback for continuous improvement.
• Experience in developing and leading teams.
• Ability to monitor progress and incorporate feedback into decisions.
• Proven ability to align daily activities with company strategies and motivate teams.
• Experience influencing cross-functional partners.
• Flexible schedule, including nights and weekends.
• Physical ability to stand for long periods and perform related physical tasks.
• Proficiency with technology (headsets, mobile devices, computers).
• 3+ years of retail leadership experience preferred.

We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws. We are an equal opportunity employer, committed to diversity and inclusion. Only individuals authorized to work in the U.S. will be considered.

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Industry: Retail