Customer Experience Manager - Victoria's Secret - Northlake - Charlotte, NC

Victoria’s Secret & Co.; Charlotte (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Experience Manager to lead a dynamic team in delivering exceptional customer experiences. This full-time role involves driving sales, coaching associates, and maintaining operational excellence in a fast-paced retail environment. The ideal candidate will possess strong leadership skills, a passion for customer satisfaction, and the ability to motivate a team. If you thrive in a collaborative atmosphere and are ready to make a significant impact on sales and customer loyalty, this opportunity is perfect for you.

Qualifications

• 3+ years of retail leadership experience preferred.
• Ability to enhance customer satisfaction and loyalty.

Responsibilities

• Drive sales by leading the sales floor and coaching the team.
• Ensure operational excellence and maintain visual merchandising standards.

Skills

Customer Satisfaction

Team Development

Business Analysis

Retail Leadership

Feedback Incorporation

Tools

Technology (headsets, mobile devices, computers)

Job description

Customer Experience Manager - Victoria's Secret - Northlake - Charlotte, NC

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Description

Overview

A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top-line sales. This role reports to the Store Manager.

Primary Responsibilities

• Drive and grow top-line sales by leading the sales floor, coaching and developing the team, managing performance, and selling.
• Support operational excellence through maintaining visual standards, managing payroll, and ensuring merchandise availability.

Direct Reports

Customer Experience Lead(s) and/or Associates.

Store Leadership Responsibilities

• Lead and demonstrate company values within the store.
• Deliver exceptional customer experiences through coaching, zoning, team selling, and personal selling.
• Conduct associate observations and coaching.
• Understand all associate roles and ensure teamwork and customer satisfaction.
• Link results to behaviors and actions to drive sales.
• Manage labor hours to optimize sales and profit.
• Maintain visual merchandising standards to uphold brand appearance.
• Collaborate with Sales Leadership to ensure seamless communication and execution.
• Adhere to company policies and procedures.
• Perform additional duties such as floorset mapping, product launch support, onboarding, and shipment processing.

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Salary Range: $21.15 - $29.00 per hour

Your actual salary will depend on skills, experience, location, and other factors.

Qualifications

• Passion for Victoria’s Secret Brand.
• Ability to enhance customer satisfaction and loyalty.
• Experience analyzing business reports and taking action to achieve results.
• Self-awareness and openness to feedback for improvement.
• Experience developing team members and creating a positive environment.
• Ability to monitor progress and incorporate feedback into decisions.
• Proven ability to connect company strategies with daily activities and motivate teams.
• Experience influencing cross-functional partners.
• Flexible schedule, including nights and weekends.
• Physical ability to stand for long periods and perform physical tasks.
• Comfort with technology (headsets, mobile devices, computers).
• 3+ years of retail leadership preferred.

We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws. We are an equal opportunity employer, committed to diversity and inclusion.

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Industry: Retail