Customer Experience Manager - Victoria's Secret - Concord Mills - Concord, NC

Victoria’s Secret & Co.; Concord (NC); On-site; Full time

Job summary

A leading retail company seeks a Customer Experience Manager in Concord, NC. The role involves enhancing customer satisfaction, leading a team, and driving sales. Candidates should have retail leadership experience and a passion for the brand. This full-time position offers competitive compensation based on skills and experience.

Qualifications

• Experience developing team members and creating a positive environment.
• Ability to enhance customer satisfaction and loyalty.

Responsibilities

• Lead and demonstrate company values within the store.
• Deliver exceptional customer experiences through coaching and team selling.
• Manage labor hours to optimize sales and profit.

Skills

Customer Satisfaction

Team Leadership

Business Analysis

Feedback Incorporation

Cross-Functional Influence

Technology Proficiency

Education

3+ years of retail leadership

Job description

Customer Experience Manager - Victoria's Secret - Concord Mills - Concord, NC

Join us to apply for the Customer Experience Manager - Victoria's Secret - Concord Mills - Concord, NC role at Victoria’s Secret & Co.

Job Overview

Description

A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top-line sales. This role reports to the Store Manager.

Primary Responsibilities

• Lead and demonstrate company values within the store.
• Deliver exceptional customer experiences through coaching, zoning, team selling, and personal selling.
• Conduct associate observations and coaching.
• Understand all associate roles and ensure teamwork for customer satisfaction.
• Drive top-line sales by linking results to behaviors and actions.
• Manage labor hours to optimize sales and profit.
• Maintain visual merchandising standards to ensure brand appearance.
• Collaborate with Sales Leadership Teams for effective communication and execution.
• Lead adherence to company policies and procedures.
• Additional duties may include floorset mapping, product launch support, onboarding, and shipment processing.

This role requires physical ability to lift up to 40 pounds and perform tasks such as bending, stretching, walking, and standing for extended periods.

Compensation

Minimum Salary: $23.30
Maximum Salary: $30.40

Actual salary depends on skills, experience, location, and other factors.

Qualifications

• Passion for Victoria’s Secret Brand.
• Ability to enhance customer satisfaction and loyalty.
• Experience analyzing business reports and taking action.
• Self-awareness and openness to feedback.
• Experience developing team members and creating a positive environment.
• Ability to monitor progress and incorporate feedback.
• Proven ability to link strategies to daily activities and motivate teams.
• Experience influencing cross-functional partners.
• Flexible schedule, including nights and weekends.
• Physical ability to stand, bend, kneel, and lift frequently.
• Proficiency with technology (headsets, mobile devices, computers).
• 3+ years of retail leadership preferred.

We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws. We are an equal opportunity employer and only hire individuals authorized to work in the U.S.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Industry: Retail