Customer Experience Manager-Summer

Education First; Pasadena (CA); On-site; USD 57,000 - 71,000; Full time

Benefits offered by this job

Housing provided

Job summary

Education First in Pasadena, CA, is seeking a Customer Experience Manager for Summer 2027 to ensure a high-quality experience for international students. Your day may include celebrating student birthdays, answering questions, and coordinating events; you will manage weekly evaluations and track check-ins/check-outs.

This role emphasizes hands-on customer service, administrative tasks, and collaboration with campus staff.

Qualifications

• Experience in a customer-facing environment, ideally with young people.
• Approachable and friendly with excellent interpersonal skills.
• Capable of using your own initiative.
• Have authorization to work in the country of employment.
• Complete fluency in English.
• Solid organizational and communication skills.
• Applicants must be age 21 or older

Responsibilities

• Welcome students to the EF school and ensure a high level of customer service and student satisfaction.
• Answer student queries and helping with student welfare issues.
• Manage student and sales office cases, addressing student and parent concerns.
• Facilitate weekly student evaluations.
• Manage relevant records for students, such as insurance or medical records.
• Approve and record temporary student check-outs.
• Administrative support using the EF systems.
• Respond to any problems and emergency situations should they arise.
• Liaise with Course Leaders to enhance the overall student experience.
• Work with the management team to increase staff satisfaction.

Skills

Customer-facing experience

Interpersonal skills

Initiative

English fluency

Work authorization

21+ age requirement

Job description

Role: Customer Experience Manager-Summer 2027

$1,400 per week

(housing provided and required for the role)

*All applicants must be age 21 or older

Who we are:

EF is the world's leading educational travel provider with over 55 years of experience. With our Language Travel Schools, we offer young learners the opportunity to spend 2 - 4 weeks in North America, improving their English language skills in a robust program while participating in a full-activity program of sports, discos, parties, excursions, and lots more!

Who You Are:

• Are you passionate about travel and languages?
• Do you believe that students studying abroad have the opportunity of a lifetime?
• Are you dynamic, outgoing, and energetic?

If so, this role could be the one for you.

The Role

The Student Experience Manager is responsible for ensuring a quality experience for our international students. Your day may include celebrating student birthdays, completing administrative tasks, answering students' questions, or helping to decorate for campus events! You will manage and hold weekly student evaluations and address student concerns via our EF production system. You will also maintain a record of check-ins and check-outs of students as they visit family outside of campus.

Responsibilities

• Welcome students to the EF school and ensure a high level of customer service and student satisfaction.
• Answer student queries and helping with student welfare issues.
• Manage student and sales office cases, addressing student and parent concerns.
• Facilitate weekly student evaluations.
• Manage relevant records for students, such as insurance or medical records.
• Approve and record temporary student check-outs.
• Administrative support using the EF systems.
• Respond to any problems and emergency situations should they arise.
• Liaise with Course Leaders to enhance the overall student experience.
• Work with the management team to increase staff satisfaction.

Preferred Qualifications

• Experience in a customer-facing environment, ideally with young people.
• Approachable and friendly with excellent interpersonal skills.
• Capable of using your own initiative.
• Have authorization to work in the country of employment.
• Complete fluency in English.
• Solid organizational and communication skills.l
• Applicants must be age 21 or older

What will you take away?

After a summer of working as the Customer Experience Manager, you will leave having created truly amazing memories for your students and managed a team of international staff. You will expand your problem-solving skills by utilizing resources provided by EF and collaborating with staff from around the world. Your communication skills will be maximized to ensure a smooth experience for everyone.

Why you'll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you'll ever work. Ask any employee why they love EF (whether they've been here 10 minutes or 10 years) and they'll probably tell you the same thing: it's the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

• Work in a truly international environment
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition.
• The potential for future career opportunities with EF.