Customer Experience manager PT- Evenings & Weekends

Michaels Stores; Maple Grove (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading retail company seeks a Store Manager to enhance customer experience and manage front-end operations. Responsibilities include leading a team, ensuring compliance with company policies, and executing in-store events. The ideal candidate will have retail management experience and a passion for customer service.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Ability to stand for long periods.
• Experience in managing team performance.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and company programs.
• Manage front end policies and procedures to achieve KPIs.
• Train and coach customer experience team.

Skills

Retail management experience

Job description

Store - MSP-MAPLE GROVE, MN

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others respectfully; promote a positive image and serve as a role model
12. Acknowledge customers, assist in locating products, and provide solutions
13. Participate in truck unloading and stocking to ensure standards and budgets are met
14. Manage shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. For stores without a Framing Manager: lead delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

• Retail management experience preferred

Physical Requirements

• Ability to stand for long periods
• Move throughout the store
• Bend, lift, carry, reach, and stretch
• Lifting heavy boxes and accessing high shelves with ladders or similar equipment
• Contact supervisor for accommodations if needed

Work Environment

• Public retail setting, climate-controlled areas, some outdoor work, and stock rooms
• Work hours include nights, weekends, and early mornings

Applicants in the U.S. must satisfy legal requirements

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. Michaels also owns Artistree and MakerPlace by Michaels. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. Visit www.michaels.com for more information.

We prioritize team wellbeing with benefits such as health insurance, paid time off, tuition assistance, employee discounts, and more. Details at mikbenefits.com.

Michaels is an Equal Opportunity Employer. We support full inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 if needed.