Customer Experience Manager PT

Michaels Stores; Town of Clifton Park (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated retail manager to enhance customer experiences and lead a dynamic team. This role involves overseeing front-end operations, ensuring compliance with company policies, and driving performance through effective coaching and training. Join a company that values creativity and inclusivity, offering a supportive environment where your contributions matter. If you're passionate about retail and ready to make a difference, this opportunity is perfect for you.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management preferred.
• Ability to lead and manage a team effectively.

Responsibilities

• Assist Store Manager in managing store operations and compliance.
• Train and coach the customer experience team to achieve results.
• Plan and execute in-store events and omnichannel processes.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Job description

Store - ALBANY-CLIFTON PARK, NY

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; ensure execution of company policies and standards; hold them accountable for store conditions and results.
2. Ensure all front-end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
3. Plan and lead the execution of class and in-store events in accordance with company programs.
4. Lead the omnichannel processes.
5. Manage and execute shrink and safety programs.
6. Assist with cash reconciliation and bank deposits.
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
8. Assist with onboarding new team members.
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support talent development; utilize leadership competencies for self-development.
10. Serve as Manager on Duty (MOD).
11. Interact with others in an accepting and respectful manner; remain positive and respectful, promote commitment to the organization’s vision and values; project a positive image; serve as a role model.
12. Acknowledge customers, help locate products, and provide solutions.
13. Participate in truck unloading and stocking processes to ensure standards are met within budget.
14. Manage and execute shrink and safety programs.
15. Cross-train in Custom Framing selling and production.
16. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, managing workload in partnership with the Store Manager.

Other duties as assigned.

Preferred Knowledge/Skills/Abilities

Preferred experience: Retail management experience preferred.

Physical Requirements & Work Environment

• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Work includes nights, weekends, early mornings; some outdoor work and handling glass and heat press in the Frame shop.
• If assistance is needed performing essential functions, contact your supervisor for accommodations.
• Work environment includes climate-controlled public retail areas, some non-climate-controlled stock rooms, outdoor work, and a Frame shop setting.

Applicants must satisfy legal requirements of the job in the U.S.

Compensation

Total Base Pay Range: $16.50 - $22.50

About Michaels

Our purpose is to fuel the joy of creativity. As North America's leading creative destination, we operate over 1,300 stores and online platforms. Michaels is committed to diversity and inclusion, offering benefits like health insurance, paid time off, tuition assistance, and employee discounts. Visit mikbenefits.com for more info.

Michaels is an Equal Opportunity Employer. We are committed to full inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.