Customer Experience Manager PT

Michaels Stores; Temple (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company dedicated to delivering a customer-centric shopping experience. In this role, you will manage front-end operations, lead a dynamic team, and ensure compliance with company standards. Your leadership will drive the success of in-store events and omnichannel processes while fostering a positive environment for both customers and team members. This is an exciting opportunity to develop your management skills in a supportive atmosphere, where your contributions will make a meaningful impact on the customer experience and store performance.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail management experience preferred.
• Ability to remain standing for long periods and perform physical tasks.

Responsibilities

• Manage front-end operations and customer service.
• Lead the execution of store events and omnichannel processes.
• Train and coach the customer experience team.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Job description

Store - TEMPLE, TX

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with the onboarding of new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model for others
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget
14. Manage and execute the shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, planning and managing the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred experience:

• Retail management experience preferred

Physical Requirements and Work Environment:

• Ability to remain standing for long periods
• Move throughout the store, perform bending, lifting, reaching, and stretching
• Lifting heavy boxes and accessing high shelves with ladders or similar equipment
• Work hours include nights, weekends, and early mornings
• Some outdoor work and work in climate-controlled or non-climate-controlled areas, including stock rooms and the frame shop with glass cutters and heat presses

If assistance is needed to perform these functions, contact your supervisor for reasonable accommodations.

Applicants in the U.S. must satisfy legal requirements. Michaels prioritizes team wellbeing with benefits like health insurance, paid time off, tuition assistance, and employee discounts. For more info, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer committed to inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for accommodations.