Customer Experience Manager PT

Michaels Stores; Sugar Land (TX); On-site; USD 40,000 - 70,000; Part time

Job summary

An established industry player in creative retail seeks a Customer Experience Manager to elevate the shopping experience. This role involves overseeing front-end operations, leading a dedicated team, and ensuring compliance with company standards. You will manage in-store events, foster a customer-centric environment, and participate in talent development. The ideal candidate thrives in a fast-paced retail setting, demonstrating strong leadership and customer service skills. Join a company that values creativity and offers comprehensive benefits, including health insurance and paid time off, while making a positive impact in the community.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Experience in retail management and customer service.
• Ability to train and develop team members.

Responsibilities

• Manage front-end operations and customer service.
• Lead omnichannel initiatives and store events.
• Ensure compliance with company policies and SOPs.

Skills

Retail management experience

Customer service

Team performance management

Event planning

Education

High School Diploma

Bachelor's Degree in Business or related field

Job description

Join to apply for the Customer Experience Manager PT role at Michaels Stores.

Store - HSTN-SUGARLAND, TX

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to uphold our Brand Promises. Provide friendly customer service.

1. Assist Store Manager in ensuring compliance with SOPs and company policies; oversee store conditions and results.
2. Follow all front-end policies and procedures; meet KPIs and manage team performance.
3. Plan and execute in-store events and classes.
4. Lead omnichannel initiatives.
5. Manage shrink and safety programs.
6. Assist with cash handling, inventory, and onboarding of new team members.
7. Train and coach the customer experience team; participate in performance management and talent development.
8. Serve as Manager on Duty (MOD).
9. Interact positively with customers, help locate products, and provide solutions.
10. Participate in truck unloading, stocking, and cross-training in custom framing.
11. Lead delivery of high-quality custom framing solutions where applicable.

Preferred Skills and Experience: Retail management experience preferred.

Physical Requirements and Work Environment: Ability to stand for long periods, move throughout the store, lift heavy items, and work nights, weekends, and early mornings. Some outdoor work and handling of potentially hazardous equipment in the frame shop.

Applicants must meet legal requirements for employment in the U.S.

About Michaels: We are North America's leading creative retailer with over 1,300 stores and a focus on fueling creativity. We offer comprehensive benefits including health insurance, paid time off, tuition assistance, and employee discounts.

Equal Opportunity: Michaels is committed to inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for accommodations.