Customer Experience Manager Part Time Evenings

Michaels Stores; Beaumont (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading retail company seeks an experienced Store Manager to oversee front-end operations, ensure compliance with policies, and deliver exceptional customer service. The role includes managing team performance, executing store events, and maintaining operational standards. Join a creative environment that values team wellbeing and offers various benefits.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Preferred experience in retail management.
• Ability to train and coach team members.

Responsibilities

• Assist Store Manager in leading adherence to SOPs.
• Manage front-end operations and customer service.
• Plan and execute in-store events.

Skills

Retail management

Customer service

Job description

Store - BEAUMONT, TX

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others respectfully; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; serve as a role model
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking processes to ensure standards are followed and completed within budget
14. Manage shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred experience: Retail management experience preferred

Physical Requirements

Work Environment

• Ability to remain standing for long periods
• Move throughout the store
• Bend, lift, carry, reach, and stretch regularly
• Lifting heavy boxes and accessing high shelves with ladders or similar equipment
• If needed, contact your supervisor for reasonable accommodations to perform essential functions

• Work in a public retail store environment; climate-controlled areas; some outdoor work; work hours include nights, weekends, and early mornings

Applicants must meet legal requirements of the job

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. Michaels also owns Artistree and MakerPlace by Michaels. Founded in 1973, headquartered in Irving, Texas, Michaels is the best place for all things creative. Visit www.michaels.com for more info.

We prioritize team wellbeing with benefits including health insurance, paid time off, tuition assistance, discounts, and more. Details at mikbenefits.com.

Michaels is an Equal Opportunity Employer. We support full inclusion and provide reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.