Customer Experience Manager II (Hybrid)

Employment Development Department; California; Hybrid; USD 80,000 - 99,000; Full time

Benefits offered by this job

Break areas

Wellness rooms

Coffee points

Fitness center

Bike storage

Outdoor terrace

Job summary

The Employment Development Department in California seeks a Customer Experience Unit II Manager to lead a team of analysts in the Disability Insurance Branch, reviewing data across all channels and touchpoints to improve performance and service.

This position may be eligible for hybrid telework; California residency is required; the role is headquartered in Sacramento with in-office days, and travel is minimal; the salary range is $7,172 to $8,910 per month.

Qualifications

• Experience leading a data-analytics team.
• Strong knowledge of customer experience methods.
• Ability to translate data insights into improvements.

Responsibilities

• Lead a team of analysts to review data across DI Branch channels and touch points.
• Apply human-centered design to propose performance improvements.
• Partner with DIB management to enhance service quality.

Skills

Data analysis

Leadership

Customer experience

Project management

Job description

The Employment Development Department in California seeks a Customer Experience Unit II Manager to lead a team of analysts in the Disability Insurance Branch, reviewing data across all channels and touchpoints to improve performance and service.

This position may be eligible for hybrid telework; California residency is required; the role is headquartered in Sacramento with in-office days, and travel is minimal; the salary range is $7,172 to $8,910 per month.