Customer Experience Manager (Fully Remote)

ConstructConnect; United States; Remoto; USD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

ConstructConnect is seeking a Customer Success professional to support BPM customers, ensuring strong relationships and a smooth onboarding journey. You will drive long-term success by following defined onboarding schedules and coordinating with sales, training, operations, and product teams to optimize the customer experience.

The role emphasizes clear communication, educating customers on best practices, and adapting to remote work while leveraging new technologies to support adoption across

Competenze

• Bachelor's degree plus 2 years of account management or sales experience, or equivalent.
• Strong communication skills and ability to establish relationships with customers.
• Self-motivated, able to work remotely, and comfortable using new technology.

Mansioni

• Play a key role in supporting new and existing BPM customers to build and maintain strong relationships.
• Drive long-term customer success by executing against an onboarding schedule.
• Clearly communicate account setup requirements and onboarding timelines with customers and stakeholders
• Educate customers on best practices, capabilities, and resources to simplify adoption
• Collaborate with sales, training, operations, and product teams to improve the customer experience

Conoscenze

Account management

Communication

Remote work

Formazione

Bachelor's degree or equivalent

Descrizione del lavoro

• Play a key role in supporting new and existing BPM customers to build and maintain strong relationships
• Drive long-term customer success by executing against a defined onboarding schedule

What You'll Be Doing:

• Clearly communicate account setup requirements and onboarding timelines with customers and stakeholders
• Educate customers on best practices, capabilities, and resources to simplify adoption
• Collaborate with sales, training, operations, and product teams to improve the customer experience

What You Bring to the Team:

• Bachelor's degree plus 2 years of account management or sales experience, or equivalent
• Strong communication skills and ability to establish relationships with customers
• Self-motivated, able to work remotely, and comfortable using new technology

ConstructConnect

ConstructConnect provides construction information and software solutions, including the MasterSpec product. The Customer Success division emphasizes technical support, training, and teamwork to ensure consistent high levels of customer satisfaction.