Customer Experience Manager - Full Time

The Michael's Companies; Huntersville (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance (medical, dental, vision)

Paid time off

Tuition assistance

Employee discounts

Job summary

A leading retail company is seeking a Customer Experience Manager in Huntersville, NC. This role involves overseeing the front-end operations, ensuring an exceptional shopping experience, and leading the customer experience team. The ideal candidate should have strong retail management experience and the ability to inspire and coach their team. They will also be responsible for planning in-store events, managing daily operations, and maintaining compliance with company standards and procedures while promoting a positive work culture.

Qualifications

• Experience is preferred in retail management.
• Ability to train and develop a customer experience team.
• Knowledge of front-end operations and omnichannel processes.

Responsibilities

• Manage daily store operations with a focus on customer experience.
• Lead and coach team members to achieve performance metrics.
• Ensure adherence to company policies and standards.
• Plan in-store events and promotions.
• Assist with inventory management and cash reconciliation.

Skills

Retail management experience

Leadership skills

Customer service

Team coaching

Job description

Customer Experience Manager - Full Time page is loaded## Customer Experience Manager - Full Timelocations: Store - 9530 Birkdale Crossingtime type: Full timeposted on: Posted Todayjob requisition id: R00306295Store - Huntersville, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.* Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results* Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs* Plan and lead the execution of class and in-store events in accordance with Company programs* Lead the omnichannel processes* Manage and execute shrink and safety programs* Assist with cash reconciliation and bank deposits* Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed* Assist with the onboarding of new Team Members* Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development* Serve as Manager on Duty (MOD)* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others* Acknowledge customers, help locate the product and provide solutions* Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget* Manage and execute the shrink and safety programs* Cross train in Custom Framing selling and production* In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager**Other duties as assigned****Preferred Knowledge/Skills/Abilities****Preferred Type of experience the job requires:*** Retail management experience preferred**Physical Requirements****Work Environment*** Ability to remain standing for long periods of time* Ability to move throughout the store* Regular bending, lifting, carrying, reaching, and stretching* Lifting heavy boxes and accessing high shelves by ladder or similar equipment* If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.**At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at and . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit .At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit .**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all** **customers** **to create, innovate and be better together.***Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).***We put people first****We do the right thing****We’re always improving our craft****We hold ourselves accountable****We’re better together**At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit .At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at and . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit .