Customer Experience Manager 229 Hunt Valley

Five Below; Cockeysville (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Experience Manager to lead a team in delivering exceptional service and ensuring operational excellence. In this role, you will inspire your crew to achieve customer satisfaction goals while managing front-end operations and store maintenance. Your leadership will foster a positive environment where creativity and energy thrive, making every shopping experience memorable. If you are passionate about customer service and enjoy a fast-paced retail environment, this opportunity is perfect for you!

Qualifications

• Minimum of 2 years management experience required.
• Excellent verbal and written communication skills needed.
• High School Diploma or equivalent is mandatory.

Responsibilities

• Ensure exceptional customer service through training and personal contact.
• Lead store to achieve customer service score goals.
• Oversee front-end operations and maintain store cleanliness.

Skills

Management Experience

Customer Service

Communication Skills

Multi-tasking

Creative Thinking

Composure Under Pressure

Education

High School Diploma

College Experience

Job description

Customer Experience Manager 229 Hunt Valley

Join to apply for the Customer Experience Manager 229 Hunt Valley role at Five Below

Customer Experience Manager 229 Hunt Valley

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Join to apply for the Customer Experience Manager 229 Hunt Valley role at Five Below

At Five Below, our growth is driven by our people who embrace our purpose: We believe life is better when you're free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, and priced so low you can always say yes to the newest, coolest stuff! Over 20,000 associates work at Five Below, and they’ll tell you there’s no place like it. Our culture is rooted in our purpose and The Five Below Way, which reflects our values and behaviors that each associate embraces.

We foster a culture at Five Below that inspires you as much as you inspire us—with big ideas, energy, passion, and making the workplace a WOWplace!

Responsibilities

• Ensures all crew members deliver exceptional customer service through personal contact. Trains the crew on the B.E.S.T. customer service experience to ensure each guest has a fast, friendly checkout experience.
• Leads their assigned store to achieve and maintain customer service score goals set by the District Manager.
• Oversees front-end operations, ensuring merchandising (candy, soda, snacks) meets or exceeds brand standards. Ensures all front-end equipment is functional and associates are trained accordingly.
• Handles opening and closing procedures, maintains store cleanliness, recovery, and readiness for customers.
• Performs store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop, and supervise all crew members.
• Reviews corporate communications and reacts accordingly.
• Collaborates with the store leadership team on merchandising and store recovery procedures.
• Performs store maintenance tasks such as cleaning, restocking, and general upkeep.

This job description is not exhaustive. Additional responsibilities may be assigned by the Store Manager based on store needs.

Qualifications

• High School Diploma or equivalent.
• College experience preferred.
• Minimum of 2 years management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to remain composed under pressure.

Essential Job Functions

• Operate cash register frequently.
• Move merchandise weighing up to 25 lbs and reach heights of 5-10 feet.
• Ascend/descend ladders to retrieve and store stock.
• Position self to kneel, bend, twist, and stoop regularly.
• Communicate effectively with customers, managers, and coworkers face-to-face and via phone.
• Assist customers across the sales floor and in stock areas.
• Work flexible hours including days, evenings, weekends, overnight shifts, and travel as needed.
• Identify and interpret email and print instructions related to merchandise and schedules.
• Remain in a stationary, upright position for 80% of the time.

Explore our benefits at benefits.fivebelow.com to discover perks and support options, including health, financial, and wellness programs.

Five Below is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, veteran status, gender identity, or other protected factors.

We provide reasonable accommodations for individuals with disabilities. To request accommodations, contact us at crewservices.zendesk.com/hc/en-us/requests/new.

Position Type: Hourly

BE AWARE OF FRAUD! Verify job postings and recruiters by ensuring they have an @fivebelow.com email address. We do not request financial information or payments during the hiring process. Report suspicious activity via our Career Site.