Customer Experience Manager

Five Below; Fort Mitchell (KY); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Store Manager to enhance customer experiences and lead a dynamic team. In this role, you will oversee store operations, ensuring that every customer receives exceptional service while maintaining a vibrant and organized store environment. Your leadership will inspire team members to achieve their best, fostering a culture of fun and enthusiasm. If you thrive in a fast-paced retail setting and are passionate about delivering outstanding service, this opportunity is perfect for you! Join a company that values creativity and teamwork, and make a difference in the lives of customers every day.

Qualifications

• 2+ years of management experience in a retail environment.
• Strong communication skills and ability to multitask in a fast-paced setting.

Responsibilities

• Ensure exceptional customer service and fast, friendly checkout experience.
• Oversee front-end operations and manage store cleanliness and readiness.
• Lead training and development of crew members.

Skills

Verbal Communication

Written Communication

Multitasking

Creative Thinking

Customer Service

Education

High School Diploma

College Experience

Job description

At Five Below, our growth is driven by our people who embrace our purpose: We believe life is better when you Let Go & Have Fun in an exciting experience filled with unlimited possibilities, all at low prices so you can always say yes to the newest, coolest stuff! Over 20,000 associates work at Five Below, and they’ll tell you there’s no other place like it. Our purpose is supported by The Five Below Way, which encompasses our values and behaviors shared by every associate.

Our culture at Five Below aims to inspire as much as it inspires us with big ideas, energy, passion, and a commitment to making the workplace a WOWplace!

RESPONSIBILITIES

1. Ensure all crew members deliver exceptional customer service through personal contact, training on the B.E.S.T. customer service experience, and ensuring a fast, friendly checkout experience.
2. Lead the store in achieving and maintaining customer service score goals set by the District Manager.
3. Oversee front-end operations, including merchandising (candy, soda, snacks), ensuring standards are met or exceeded, and that equipment is functional with staff trained accordingly.
4. Manage opening and closing procedures, store cleanliness, recovery, and readiness for customers.
5. Perform store manager duties in the absence of the Store Manager.
6. Partner with the Store Manager to recruit, train, coach, develop, and supervise all crew members.
7. Review corporate communications and respond appropriately.
8. Collaborate with the store leadership team on merchandising and store recovery procedures.
9. Perform store maintenance tasks such as cleaning, stock management, and general upkeep.

This job description is not exhaustive; additional responsibilities may be assigned by the Store Manager based on store needs.

QUALIFICATIONS

1. High School diploma or equivalent; college experience preferred.
2. Minimum of 2 years management experience.
3. Excellent verbal and written communication skills.
4. Ability to multitask and think creatively.
5. Ability to maintain composure under pressure.

ESSENTIAL JOB FUNCTIONS

1. Operate cash register frequently.
2. Move merchandise weighing up to 25 lbs and reach heights of 5-10 feet for stocking.
3. Ascend and descend ladders for stock retrieval and placement.
4. Position self to kneel, bend, twist, and stoop regularly.
5. Communicate effectively with customers, managers, and coworkers face-to-face and via phone.
6. Assist customers across the sales floor and stock room.
7. Work flexible hours including days, evenings, weekends, possibly overnight shifts, and travel as needed.
8. Follow instructions via email and print regarding merchandise, schedules, and procedures.
9. Remain in a stationary, upright position for 80% of the time.

Explore our benefits at benefits.fivebelow.com/public/welcome to learn about health coverage, financial, and personal wellness perks.

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, age, national origin, disability, veteran status, gender identity, or other protected factors.

We are committed to providing reasonable accommodations for individuals with disabilities. If needed, submit a request at crewservices.zendesk.com/hc/en-us/requests/new.

Position Type: Hourly

Beware of Fraud! Confirm communications are from an @fivebelow.com email and be cautious of requests for financial information. Verify job postings at fivebelow.com/info/careers.