Customer Experience Manager

Bare Home; Forest Lake (MN); On-site; USD 70,000 - 85,000; Full time

Job summary

A leading textile retail company is seeking a Strategic Sales & Customer Experience Manager. This role involves driving wholesale revenue growth across multiple e-commerce channels and leading customer experience initiatives. The ideal candidate will possess strong communication and analytical skills, with a proven background in sales management. Join a collaborative environment where your ideas can transform into action, and help shape the future of our mattress collection.

Benefits

Medical, Dental, and Vision Insurance

STD and Life Insurance

401(k) with Company Match

Paid Time Off and Holidays

Potential bonuses based on performance metrics

Qualifications

• 5+ years of experience in sales and customer experience management.
• Proven track record of team leadership and development.

Responsibilities

• Develop and execute wholesale sales strategies.
• Collaborate with Marketing to develop effective sales campaigns.
• Build and lead a world-class customer service team.

Skills

Exceptional written communication skills

Excellent verbal communication

Strong analytical skills

Lead generation

B2B wholesale strategies

Adaptability

Education

Bachelor's degree in Business

Bachelor's degree in Marketing

Bachelor's degree in Communications

Bachelor's degree in English

Tools

NetSuite

Job description

6 days ago Be among the first 25 applicants

This range is provided by Bare Home. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $85,000.00/yr

Direct message the job poster from Bare Home

Human Resources Director @ Bare Home | Leadership | Culture Transformation | Organizational Development | Talent Strategy | HR Business Partner

Strategic Sales & Customer Experience Manager

About Us

JP Ecommerce has been named one of the top-ten, fastest growing businesses in Minnesota by Inc. 5000 for the past four years in a row. We provide customers with high-quality bedding through our brand Bare Home. As a leading textile retail company, we source premium products from key regions including China, India, Pakistan, and Turkey. Our commitment to excellence has earned us a reputation as an industry leader in sustainable and ethical textile sourcing.

What sets us apart is our entrepreneurial, collaborative environment where team members can quickly see their ideas transform into action. At Bare Home, you'll experience the satisfaction of ownership over projects, working alongside friendly, dedicated colleagues in a fast-paced setting where no two days are the same.

Position Overview

As the Strategic Sales & Customer Experience Manager, you'll lead our customer experience initiatives while driving wholesale revenue growth across multiple e-commerce channels, including our website, Amazon, Target, Walmart, and eight other sites. This hands-on management role requires both tactical execution and strategic vision as we expand into new product lines, including our upcoming mattress collection.

Direct Reports: 1 Customer Experience Supervisor and 4 Customer Service Representatives

Key Responsibilities

• Develop and execute wholesale sales strategies to generate new B2B leads while maintaining relationships with existing accounts
• Create opportunities to upsell and cross-sell products across all platforms
• Collaborate with Marketing to develop effective sales campaigns and promotions
• Establish and achieve sales targets for the customer service team
• Generate sales forecasts and track performance metrics
• Identify new market opportunities, especially as we expand into the mattress line

Customer Experience Leadership

• Reduce return rates by implementing effective "save the sale" strategies
• Improve and maintain online star ratings across all platforms
• Develop protocols for addressing customer concerns that drive satisfaction and loyalty
• Create training programs for customer service representatives focused on both resolution and sales skills
• Analyze customer feedback to identify product improvement opportunities
• Collaborate with Quality Control and Marketing to address and resolve recurring issues

Team Development

• Build and lead a world-class customer service team across phone center and email communications
• Develop and train Customer Service Team on whole sales, cold calls, lead generation, dealing and handling objections, and closing deals
• Mentor and coach team members to improve both service and sales skills
• Establish performance metrics that balance efficiency with quality customer interactions
• Create a culture of continuous improvement and customer advocacy

Qualifications & Experience

• Bachelor's degree required in Business, Marketing, Communications, English, or related field
• 5+ years of progressive experience in sales and customer experience management
• Proven track record of team leadership and development
• Experience with NetSuite or similar CRM platforms
• Demonstrated history of consistently exceeding sales targets and reducing return rates
• Strong understanding of e-commerce platforms and marketplace dynamics
• Experience in wholesale/B2B sales development preferred
• Background in textile, home goods, or related retail industry is a plus

Must Have Skills

• Exceptional written communication skills for crafting compelling customer emails and content
• Experience with A/B testing email campaigns and customer communications
• Excellent verbal communication and relationship-building abilities
• Strong analytical skills with the ability to translate data into actionable plans
• Experience with lead generation and B2B wholesale strategies
• Proven ability to train and motivate customer service teams
• Adaptability and quick learning capacity for new product lines
• Collaborative approach to working with cross-functional teams

To Be Successful

• Thrive in a fast-paced, entrepreneurial environment where resourcefulness is valued
• Balance tactical execution with strategic vision
• Execute high-quality initiatives while maintaining cost efficiency
• Take ownership of challenges and drive solutions
• Adapt quickly to changing priorities and market conditions
• Salary Range: $70,000 - $85,000
• Medical, Dental, and Vision Insurance
• STD and Life Insurance
• 401(k) with Company Match
• Paid Time Off and Holidays
• Potential bonuses based on performance metrics

Application Process

To be considered for this exciting opportunity, please submit:

• A detailed resume highlighting your relevant experience
• A cover letter explaining your interest in the role and how you've driven sales growth in previous positions
• Examples of how you've improved customer experience metrics in past roles

Submit your application to [e-mail] or [e-mail]

Visit us: https://barehome.com/

At Bare Home, we strive to create a culture where all people come first. We are an equal-opportunity employer committed to attracting and retaining a diverse workforce.

At Bare Home, we strive to create a culture where all people come first. We are committed to attracting and retaining a diverse workforce. Therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Bare Home is an equal-opportunity employer, and by doing so, we aim to sustain and promote an inclusive culture that supports future growth for all.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Customer Service

• Industries

  Retail

Referrals increase your chances of interviewing at Bare Home by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Get notified about new Customer Experience Manager jobs in Forest Lake, MN.

Greater Minneapolis-St. Paul Area $139,000.00-$156,000.00 1 week ago

Minneapolis, MN $125,700.00-$164,500.00 4 days ago

Customer Success Lead, Strategic Accounts

Manager, Digital CX & Ecommerce Analytics

Minneapolis, MN $93,800.00-$164,200.00 2 days ago

Andover, MN $45,000.00-$70,000.00 6 months ago

Senior Large Enterprise Customer Success Manager

Customer Success Manager - Digital Marketing

Customer Service Representative - Remote

Minneapolis, MN $18.00-$20.00 5 months ago

Greater Minneapolis-St. Paul Area $21.00-$28.00 3 weeks ago

Greater Minneapolis-St. Paul Area 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.