Customer Experience Manager

OxeFit; Farmers Branch (TX); On-site; USD 70,000 - 102,000; Full time

Job summary

OxeFit is seeking a Customer Experience Manager to enhance customer satisfaction by leading service initiatives and resolving support issues. This role involves daily customer interactions, collaboration with teams, and acting as a subject-matter expert on OxeFit’s strength training systems. Ideal candidates will have a Bachelor's degree and relevant experience in a technology-focused customer service role.

Benefits

Health insurance

Paid time off

Vision insurance

Equity ownership participation

Comprehensive benefit package

Qualifications

• 3+ years experience in a technology related customer service role.
• Experience troubleshooting hardware and software issues.
• Experience in a fast-paced startup environment.

Responsibilities

• Lead superior customer service and resolve support issues.
• Collaborate with cross-functional teams on customer support.
• Ensure positive customer experiences and foster loyalty.

Skills

Excellent oral and written communication skills

Troubleshooting

Customer service

Technical support

Education

Bachelor’s Degree in Communications, Business, or a technology related field

Tools

Zendesk

Job description

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Salary Range: Based on experience

As a Customer Experience Manager, you will have the opportunity to represent OxeFit’s advanced strength training system brand by leading superior customer service, resolving internal and external support issues, fielding service requests, elevating the customer journey, and acting as a knowledgeable resource for our growing customer base.

Essential Functions:

● Communicate and interact (verbally and digitally) with customers daily and provide

excellent customer service for all questions, concerns, requests, etc.

● Collaborate closely with cross functional teams to streamline active and ongoing

customer support issues

● Troubleshoot complex customer hardware and software issues remotely; issuing

technician service visits when necessary

● Achieve all necessary KPI goals as provided by the Customer Experience Manager

● Ensure that customers have a positive experience by resolving complaints, developing

CX strategies, and fostering customer loyalty

● Identify and improve touch points throughout the customer experience

● Be a subject-matter-expert of OxeFit’s advanced strength training systems to improve

customer learning and education

Education and Experience:

● Bachelor’s Degree in Communications, Business, or a technology related field

● 3+ years experience in a technology related customer service role

● Experience using help desk ticketing systems, preferably Zendesk

● Experience troubleshooting Hardware and Software issues

What makes you stand out:

● Experience in technical support role providing remote troubleshooting assistance

● Experience working in a fast-paced startup environment

● Excellent oral and written communication skills

● Extensive knowledge of Android OS and WiFi troubleshooting

What you can expect:

● Equity ownership participation

● Comprehensive benefit package and employer sponsored memberships

● A fun, challenging, and engaging start-up environment

● Agile, self-managed, self-organized teams

● A culture driven by innovation and team-focused engagement

● An entity that is committed to personal growth and opportunity

● Ability to work with cutting-edge and emerging technologies

Work authorization: Must be authorized to work in the United States. OxeFit will not sponsor

applicants for employment visas.

EEO Statement:

● OxeFit, Inc. is an equal opportunity employer that is committed to diversifying its workforce

● OxeFit, Inc does not to discriminate against any applicant for employment, or any employee because

of age, color, sex, disability, national origin, race, religion, or veteran status.

The statements contained in this document are intended to describe the general nature and

level of work being performed by a colleague assigned to this description. They are not

intended to constitute a comprehensive list of functions, duties, or local variances.

Management retains the discretion to add or to change the duties of the position at any time.

Job Type: Full-time

• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Management, and Other

• Industries

  Wellness and Fitness Services

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Medical insurance

Vision insurance

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