Customer Experience Manager

Five Below; Dayton (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Experience Manager to lead a team in delivering exceptional service. This role involves training crew members, managing store operations, and ensuring a WOW experience for customers. With a focus on personal contact and effective communication, you will inspire your team to achieve service excellence. Join a vibrant culture that values creativity and passion, where your contributions will shape the customer experience. If you're ready to make a difference in a fast-paced retail environment, this is the perfect opportunity for you!

Benefits

Health Coverage

Financial Wellness Support

Personal Wellness Support

Qualifications

• Minimum 2 years management experience required.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Ensure crew members provide a WOW customer experience.
• Manage opening and closing procedures and store cleanliness.
• Train crew on customer service standards.

Skills

Verbal Communication

Written Communication

Multi-tasking

Creative Thinking

Composure Under Pressure

Education

High School Diploma

College Experience

Job description

Join to apply for the Customer Experience Manager role at Five Below.

At Five Below, our growth is driven by our people who embrace our purpose: We believe life is better when you Let Go & Have Fun in an amazing experience filled with unlimited possibilities, all at prices so low you can always say yes to the newest, coolest stuff! Our over 20,000 associates will tell you there’s no other place like it. It all starts with our purpose and the Five Below Way, which embodies our values and behaviors that every associate believes in.

Our culture at Five Below is designed to inspire you as much as you inspire us, with big ideas, energy, passion, and the ability to make the workplace a WOWplace!

Responsibilities

• Ensure all crew members provide a WOW customer experience through personal contact. Train the crew on the B.E.S.T. customer service standards to ensure fast, friendly checkout experiences.
• Lead the store to achieve and maintain customer service score goals set by the District Manager.
• Oversee front-end operations, including merchandising of candy, soda, and snacks, ensuring standards are met or exceeded. Maintain front-end equipment and train associates in its use.
• Manage opening and closing procedures, store cleanliness, recovery, and readiness for customers.
• Perform store manager duties in the absence of the Store Manager.
• Partner with the Store Manager to recruit, train, coach, develop, and supervise all crew members.
• Review corporate communications and respond appropriately.
• Collaborate with the leadership team on merchandising and store recovery procedures.
• Perform store maintenance tasks such as cleaning, stock management, and ensuring a safe environment.

Qualifications

• High School Graduate or equivalent; college experience preferred.
• Minimum 2 years management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Maintain composure under pressure.

Essential Job Functions

• Operate cash register frequently.
• Handle merchandise weighing up to 25 lbs and reach heights of 5-10 feet.
• Ascend/descend ladders for stock retrieval and placement.
• Position self to kneel, bend, twist, and stoop as needed.
• Communicate effectively with customers, managers, and coworkers face-to-face and via telephone.
• Assist customers across the sales floor and in the stock room.
• Work flexible schedules including days, evenings, weekends, overnight shifts, and travel as required.
• Identify and interpret email and print instructions regarding merchandise, schedules, and procedures.
• Remain in a stationary, upright position for 80% of the time.

Explore our benefits at benefits.fivebelow.com/public/welcome. We offer health coverage, financial and personal wellness support, and more!

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, age, national origin, disability, veteran status, gender identity, or other protected factors. We provide reasonable accommodations for individuals with disabilities—please submit a request at crewservices.zendesk.com/hc/en-us/requests/new.

Position Details

• Type: Hourly
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Retail

Referrals can increase your chances of interviewing at Five Below by 2x. Set job alerts for “Customer Experience Manager” roles.