Customer Experience Manager

Davita Inc.; Charlotte (NC); Hybrid; USD 80,000 - 110,000; Full time

Job summary

A leading global appliance company seeks a Customer Experience Manager to enhance B2B purchase experiences. Located in Charlotte, NC, this leader will guide a team of Sales Operations Analysts, ensuring seamless order fulfillment and customer satisfaction. Ideal candidates will have significant sales operations experience and a track record in leadership, as well as strong analytical and process improvement skills.

Benefits

Discounts on Electrolux products

Family-friendly benefits

Insurance policy plan

Extensive learning opportunities

Qualifications

• 5+ years experience in Sales Operations, Supply Chain, or Customer Service.
• 3+ years in leadership or people management role.
• Strong manufacturing experience preferred.

Responsibilities

• Lead and coach a team of Sales Operations Analysts.
• Manage end-to-end order management and customer satisfaction.
• Collaborate cross-functionally to resolve order issues.

Skills

Business Acumen

Team Leadership

Customer Service

Process Improvement

Advanced Excel

Education

Bachelor's degree

Tools

SAP

Power BI

IBP

Job description

Join us to create change and have an impact in homes around the world.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Where you'll be:

This position will be based in the Charlotte, NC HQ; hybrid work policy model.

All About the Role:

The Customer Experience Manager will lead a team of Sales Operations Analysts focused on delivering a seamless B2B purchase experience. This role manages sales orders from forecast to delivery, ensuring timely and complete fulfillment. The Manager partners with cross-functional teams-including Sales, Supply Chain, Logistics, Finance, and IT-to streamline operations and drive customer satisfaction.

Key Responsibilities:

• Lead, coach, and develop a team of 4-6 direct reports, ensuring strong performance, growth, and role coverage.

• Foster a customer-centric environment focused on seamless OTIF order fulfillment and continuous process improvement.

• Oversee end-to-end order management, prioritizing delivery accuracy, compliance, and customer satisfaction.

• Collaborate cross-functionally to proactively resolve order and supply chain issues impacting fulfillment.

• Manage customer compliance reporting and reduce fines through effective tracking and issue resolution.

• Deliver timely insights to Sales and Executive Leadership through regular reporting and demand planning input.

• Support broader Sales Operations goals by sharing best practices, aligning with company objectives, and contributing to cross-team initiatives.

Minimum Qualifications

• Bachelor's degree

• 5 + years of experience in Sales Operations, Supply Chain, or Customer Service

• Minimum of 3 years in a leadership or people management role

• Strong business acumen and experience in a manufacturing environment

• Advanced Excel skills (including pivot tables); proficiency in PowerPoint and Outlook; experience with SAP, IBP, and Power BI is a plus.

Benefits highlights:

• Discounts on our award-winning Electrolux products and services

• Family-friendly benefits

• Insurance policy plan

• Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America:

https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [e-mail]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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