Customer Experience Manager

Five Below; Buffalo (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Experience Manager who thrives in a dynamic retail environment. This role is pivotal in ensuring that customers receive exceptional service while leading a team to achieve service excellence. You will manage store operations, train staff, and maintain a vibrant store atmosphere. If you are passionate about creating memorable customer experiences and enjoy working in a fast-paced setting, this opportunity is perfect for you. Join a company that values creativity, teamwork, and fun, and make a significant impact on the customer journey.

Benefits

Health Coverage

Financial Wellness Support

Personal Wellness Support

Qualifications

• 2+ years of management experience required.
• Strong verbal and written communication skills are essential.

Responsibilities

• Ensure outstanding customer service and fast, friendly checkout.
• Lead the store to achieve customer service score goals.
• Manage front-end operations and train associates.

Skills

Management Experience

Customer Service Skills

Communication Skills

Multi-tasking Ability

Creative Thinking

Education

High School Graduate

College Experience

Job description

Join to apply for the Customer Experience Manager role at Five Below.

At Five Below, our growth is driven by people who embrace our purpose: We believe life is better when you Let Go & Have Fun in an incredible experience filled with unlimited possibilities. Our over 20,000 associates will tell you there’s no other place like it. Our culture, The Five Below Way, reflects our values and behaviors that every associate believes in.

We focus on creating a workplace that inspires big ideas, energy, passion, and a WOW experience for both employees and customers.

Responsibilities

1. Ensure all crew members deliver outstanding customer service through personal contact and training on the B.E.S.T. customer service experience, ensuring fast, friendly checkout.
2. Lead the store to achieve customer service score goals set by the District Manager.
3. Manage front-end operations, merchandising (candy, soda, snacks), and ensure all equipment functions properly. Train associates accordingly.
4. Handle opening and closing procedures, maintain store cleanliness, and ensure the store is always ready for customers.
5. Perform store manager duties in the absence of the Store Manager.
6. Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
7. Review corporate communications and respond as needed.
8. Collaborate with the leadership team on merchandising and store recovery procedures.
9. Perform store maintenance tasks such as cleaning, restocking, and organizing.

Qualifications

1. High School Graduate or equivalent; college experience preferred.
2. Minimum 2 years management experience.
3. Excellent verbal and written communication skills.
4. Ability to multi-task and think creatively.
5. Maintain composure under pressure.

Essential Job Functions

1. Operate cash register frequently.
2. Move merchandise weighing up to 25 lbs and reach heights of 5-10 feet.
3. Ascend/descend ladders to retrieve and store stock.
4. Position self to kneel, bend, twist, and stoop regularly.
5. Communicate effectively with customers and team members face-to-face and via phone.
6. Work a flexible schedule including days, evenings, weekends, and possibly overnight shifts and travel.
7. Identify and understand email and print instructions related to merchandise and schedules.
8. Remain in a stationary, upright position for 80% of the time.

Explore our benefits at benefits.fivebelow.com/public/welcome. We offer health coverage, financial, and personal wellness support.

Five Below is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, veteran status, gender identity, or other protected factors.

We provide reasonable accommodations for individuals with disabilities. For requests, visit crewservices.zendesk.com/hc/en-us/requests/new.

Position Type: Hourly

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