Customer Experience Manager

Justrite Manufacturing Co LLC; Broomfield (CO); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

401(k) plan with company match

Flexible hours and alternative work arrangements

Generous paid time off

Job summary

Justrite Manufacturing Co LLC is looking for a Customer Experience Manager for their Broomfield location. This role is pivotal in leading customer service operations, driving team performance, and ensuring high customer satisfaction. You will coach team members, manage daily operations, and collaborate across departments to resolve issues.

With a competitive salary range of $70,000 to $85,000, Justrite offers comprehensive benefits, including medical coverage, 401(k), and generous paid time off, supporting a great work-life balance.

Qualifications

• 3+ years of leadership experience in customer service or call center environment.
• Strong team leadership, coaching, and performance management skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead daily operations of the Customer Service team.
• Ensure timely and accurate processing of orders and inquiries.
• Support sales efforts by managing smaller accounts.

Skills

Leadership

Customer service

Communication

Problem-solving

Education

Bachelor’s degree

Tools

CRM systems

Job description

Description

About Justrite Safety Group At Justrite Safety Group, we’re more than just a collection of industrial safety companies; we’re a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence.

As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn’t just a priority—it’s our passion.

Within our Motion Safety business in Broomfield, we design and manufacture critical safety solutions that protect workers in industrial environments. Our team is focused on delivering high-quality products and exceptional customer experiences that support our customers’ operational success.

The Contribution You'll Bring to this Role

The Customer Experience Manager - Motion Safety is responsible for leading the customer service function at our Broomfield location. This role drives daily operations, team performance, and customer satisfaction while ensuring a high level of responsiveness, accuracy, and collaboration across departments. This leader will play a key role in strengthening customer relationships, improving processes, and supporting sales growth by aligning customer service execution with business priorities.

About the Team

As a member of our Customer Service team, you’ll join a dedicated group committed to delivering exceptional service and support in the safety industry. Your role will involve guiding customer service operations to ensure high standards of responsiveness and problem resolution, while fostering a proactive approach to customer satisfaction. You’ll have the opportunity to drive improvements, implement innovative solutions, and collaborate with top professionals across the company. This position allows you to make a significant impact on our customer relationships and uphold Justrite’s reputation as a leader in safety and protection.

What You’ll Do at Justrite

Leadership & Team Development

• Lead the Broomfield Customer Service team, including day-to-day operations, staffing, and performance management.
• Coach and develop team members to drive strong customer engagement, accountability, and results.
• Deliver consistent feedback and establish clear performance expectations.
• Foster a collaborative, positive, and high-performing team environment.

Customer Experience & Operations

• Ensure timely and accurate processing of orders, quotes, and customer inquiries.
• Maintain high standards of responsiveness, communication, and issue resolution.
• Guide resolution of escalated customer concerns and identify root causes.
• Monitor call handling, order accuracy, and service trends to improve performance.

Sales & Account Support

• Support sales efforts by managing smaller accounts not assigned to inside sales.
• Partner closely with Regional Sales Managers and Business Development teams to support customer needs.
• Drive conversion and support revenue growth through effective customer engagement and follow-up.
• Maintain a strong understanding of pricing strategy and provide feedback as needed.

Process Improvement & Metrics

• Develop and implement standard operating procedures to drive consistency and efficiency.
• Establish and monitor key performance indicators (KPIs) for the customer service team.
• Analyze data and reporting to identify trends, gaps, and improvement opportunities.
• Lead continuous improvement initiatives to enhance both team performance and customer experience.

Cross-Functional Collaboration

• Partner with Operations, Supply Chain, Quality, and Engineering teams to resolve issues and improve processes.
• Work with Marketing to ensure alignment on new products, messaging, and customer opportunities.
• Ensure clear communication across departments to support customer satisfaction and business objectives.

Your Skills and Expertise

To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum:

• Bachelor’s degree preferred or equivalent experience.
• 3+ years of leadership experience in customer service or call center environment.
• Strong team leadership, coaching, and performance management skills.
• Excellent communication and problem-solving abilities.

Additional qualifications that could help you succeed even further in this role include:

• Experience in manufacturing, industrial, or safety-related industry.
• Experience managing a metrics-driven customer service organization.
• Ability to develop and implement standard work and process improvements.
• Strong business acumen and ability to support sales strategy.
• High level of comfort in a fast-paced, data-driven environment.

Compensation

The position offers a competitive base salary ranging from $70,000 to $85,000. Actual base salaries will vary and may be above or below the recommended pay range based on factors such as location, relevant experience and performance. Additionally, this role is eligible for an annual incentive plan to enhance the overall total compensation package when Justrite Safety Group and its business units achieve annual business and financial targets.

Benefits

Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You’ll receive a competitive salary paired with an extensive benefits package that includes comprehensive medical, dental, and vision coverage. We provide flexible hours and alternative work arrangements designed to support a healthy work-life balance. These options vary depending on the specific roles and business needs. Your financial future is secure with our 401(k) plan, complete with a company match, and you’re protected with company-paid short and long-term disability insurance. To ensure you’re at your best, we also offer generous paid time off, personal days, and a robust employee wellness program that supports your overall health and happiness.

Why Choose Justrite Safety Group

As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you’ll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment.

Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community!

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.