Customer Experience Leader — Service Operations & Growth

Sunny Health & Fitness; California (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Sunny Health & Fitness is seeking a Customer Service Manager in California, Missouri, who is responsible for leading a team to ensure excellence in customer service. This role involves overseeing daily operations, resolving escalated customer issues, and fostering a culture of continuous improvement.

The ideal candidate should have over 5 years of customer-facing experience and a Bachelor's degree. Strong communication and analytical skills are essential for addressing complex customer needs and improving service standards.

Qualifications

• 5+ years prior experience in customer-facing roles.
• Proven experience in a leadership role.
• Strong knowledge of customer service programs.

Responsibilities

• Lead the Customer Service team to maintain service standards.
• Monitor team processes and provide feedback for improvements.
• Resolve complex customer problems and manage escalations.

Skills

Effective verbal and written communication skills

Analytical thinking skills

Strong problem-solving skills

Organizational skills

Time management skills

Education

Bachelor's degree

Job description

Sunny Health & Fitness is seeking a Customer Service Manager in California, Missouri, who is responsible for leading a team to ensure excellence in customer service. This role involves overseeing daily operations, resolving escalated customer issues, and fostering a culture of continuous improvement.

The ideal candidate should have over 5 years of customer-facing experience and a Bachelor's degree. Strong communication and analytical skills are essential for addressing complex customer needs and improving service standards.