Customer Experience Leader - Flexible Hours, Stock Options

TELYRX LLC; Clearwater (FL); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive base salary

Stock options (RSUs)

Medical, dental, and vision coverage

Health Savings Account (HSA) eligible

401(k) retirement savings plan

Flexible scheduling options to support

Generous paid time off (PTO) program

Job summary

TelyRx is seeking a hands-on Customer Experience Manager in Clearwater, FL to lead our customer experience and outbound sales operations. You will own team performance, scheduling, dialing workflows, and coaching to drive exceptional service and revenue goals.

The role requires 4+ years of leadership in customer-facing teams, HIPAA familiarity, and strong data-driven coaching abilities. Expect cross-functional collaboration with marketing, pharmacy, and tech to optimize outcomes.

Qualifications

• Bachelor’s degree in business, communications, healthcare, or related field; equivalent experience.
• 4+ years leading a customer-facing team; outbound sales/retention experience preferred.
• Proficient in HIPAA regulations for pharmacy standards.
• Strong leadership, problem-solving, and conflict-resolution skills.
• Excellent verbal and written communication.
• Hands-on with CRM, contact-center, dialer, and reporting tools; dialer-config experience preferred.
• Ability to analyze performance data and coach teams.
• Flexible availability for weekends, evenings, and holidays.

Responsibilities

• Lead customer experience and outbound sales operations to meet performance goals.
• Coach and develop team through training, call calibration, and performance reviews.
• Oversee scheduling to cover business hours, weekends, evenings, holidays.
• Manage dialer campaigns, lists, routing, pacing, and dispositions.
• Monitor workflows and resource allocation to meet service levels and sales priorities.
• Collaborate with marketing, pharmacy, technology, and operations to improve leads.
• Resolve customer issues with empathy and escalate when needed.
• Maintain KPI dashboards and regular reporting for leadership.

Skills

Team leadership

Outbound sales leadership

HIPAA compliance

Scheduling & planning

Communication skills

CRM proficiency

Dialer configuration

Reporting & analytics

Performance management

Quality monitoring

Flexible hours

Education

Bachelor’s degree in business, communications, healthcare, or related field

Tools

CRM

Dialer systems

Reporting tools

Job description

TelyRx is seeking a hands-on Customer Experience Manager in Clearwater, FL to lead our customer experience and outbound sales operations. You will own team performance, scheduling, dialing workflows, and coaching to drive exceptional service and revenue goals.

The role requires 4+ years of leadership in customer-facing teams, HIPAA familiarity, and strong data-driven coaching abilities. Expect cross-functional collaboration with marketing, pharmacy, and tech to optimize outcomes.